Hi, sharon47,
I'd like to ask how did we set our bank account, is it through the Chart of Accounts page or connecting it through the Banking page? Also, on what page did we see this option so I can give you the correct steps and its use.
If we're connecting a bank account for online banking, and we're in the process of enter the bank credentials, you can directly contact your bank. You might want to check out these articles on how to set up bank accounts:
Any additional information is much appreciated. You take care always!
