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Truly1
Level 1

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

The two deposits are "matched" to two sales receipts.
Solved
Best answer September 20, 2021

Best Answers
GlinetteC
Moderator

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

Thanks for getting back to us and providing more details to your concerns, Truly1.

 

I can help you get this fixed. 

 

Are you receiving a specific error message while doing the tasks in QuickBooks Online? Any additional information you can provide will help come up with the ideal steps to fix it.

 

In the meantime, let's do the following common fixes to resolve unusual responses in QBO. There are times that your browser is full of frequently accessed page resources, causing QuickBooks to act strange. One way to rule this out is to use an incognito or private window: 

 

  • Google Chrome: CTRL + Shift + N.
  • Microsoft Edge: CTRL + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Safari (new versions): Command Shift N

 

If you can click on the link for Sales Receipt without hanging up and the circle spinning, go back to the regular browser. Then, clear the cache to remove the webpage data that's causing this glitch. Closeout any browser processes to complete the process. 

 

You can also use another supported browser as an alternative solution. 

 

In addition, you can check this article if you want to create a bank rule to categorize bank transactions: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

Please let me know it works by leaving a comment below.  I'm always here if you have any follow-up questions.

View solution in original post

6 Comments 6
Giovann_G
Moderator

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

I know a way to fix this, Truly1.

 

The transactions show unassigned if they aren't assigned to a specific category(class or location). To ensure you don't miss classing any transactions, you can click the amount on the report to open the transaction. Then, you can assign them to the designated class or location depending on your need.

 

Once done, you can run your report one more time. Also, you'll have the option to customize your report to display only the information needed. Then, memorize it to save your current customized settings. This will save you time when pulling the reports again.

 

In addition, I've included this article for your future reference: Categorize and match online bank transactions in QuickBooks Online. Here you can find helpful information to ensure your transaction are posted in the correct accounts.

 

You're always welcome to add any details below if you have further questions about bank deposits. We're here to help you out.

Truly1
Level 1

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

Thank you for your quick response, much appreciated!

 

Not sure this helps though...

 

I found the two items under the "Categorized" section filtering by "Unassigned." These two items appear under the heading "Assigned To" and are shown to be "Matched to: Sales receipt...Uncategorized Income." 

 

When I click on the link for "Sales receipt...Uncategorized Income," QBO just hangs and shows the processing circle spinning indefinitely. I have to back out of the page to get QBO to work again.

 

So, it looks like they are assigned to a category... or am I misunderstanding this?  And what's up with QBO getting stuck trying to open the link for "Sales receipt...Uncategorized Income?" Maybe there is something else going on?

 

Thanks again for your assistance!

GlinetteC
Moderator

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

Thanks for getting back to us and providing more details to your concerns, Truly1.

 

I can help you get this fixed. 

 

Are you receiving a specific error message while doing the tasks in QuickBooks Online? Any additional information you can provide will help come up with the ideal steps to fix it.

 

In the meantime, let's do the following common fixes to resolve unusual responses in QBO. There are times that your browser is full of frequently accessed page resources, causing QuickBooks to act strange. One way to rule this out is to use an incognito or private window: 

 

  • Google Chrome: CTRL + Shift + N.
  • Microsoft Edge: CTRL + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Safari (new versions): Command Shift N

 

If you can click on the link for Sales Receipt without hanging up and the circle spinning, go back to the regular browser. Then, clear the cache to remove the webpage data that's causing this glitch. Closeout any browser processes to complete the process. 

 

You can also use another supported browser as an alternative solution. 

 

In addition, you can check this article if you want to create a bank rule to categorize bank transactions: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

Please let me know it works by leaving a comment below.  I'm always here if you have any follow-up questions.

View solution in original post

Truly1
Level 1

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

Clearing the cache helped the issue of QBO getting hung up - thank you!!

 

However, I'm still not clear on the "unassigned" deposits. They actually are categorized - (I filtered for "unassigned" in my categorized transactions). What makes them unassigned? What can I do to remove their "unassigned" status? Sorry if I missed something! Thank you!

CharleneMae_F
QuickBooks Team

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

Glad to hear that clearing the cache works, Truly1. I'm here to ensure you can remove the unassigned status on the deposits.

 

Unassigned status means QuickBooks is unable to categorize the transactions. The program automatically uses the account where it was recorded to match these entries.

 

To resolve this, let's undo the transactions. Then, review and change the account. Once done, you can add them again.

 

Here's how:

 

  1. Go to the Banking or Transactions menu.
  2. Locate the account and then click the Categorized tab.
  3. Find the deposits, click Undo.
    Capture1.PNG
  4. Once done, go back to the For Review tab.
  5. From there, you can check the transactions.

 

For more details about reviewing your deposits, please see this article: Categorize and Match Online Bank Transactions.

 

Additionally, I've added an article that'll help you match your QuickBooks account to your bank and credit card statements: Reconcile an Account.

 

You're always welcome to visit us again if you have other banking concerns or questions, Truly1. I'm always glad to help in any way I can.

Truly1
Level 1

What does it mean when a transaction is "unassigned?" I have two unassigned bank deposits - is there something I need with them so they are no longer unassigned?

Thank you. 

After viewing the video in the link provided ("Categorize and match online bank transactions in QuickBooks Online") I realized that I had not added an account to a couple of the products and services I had set up. When I added the account to the products/services, and checked the box to apply the change to historic transactions, the unassigned deposits were automatically fixed. They no longer appear as "unassigned." So, I'm all set. I appreciate everyone taking the time to share help with me!  

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