Hello dale66,
This error is still under investigation by our engineers. They are already working with the bank's support to ensure that they get rid of the error as soon as possible.
Our representatives will only contact you again once there are updates or the error is fixed. Usually the communication is done through emails. If you've been added to the list of the affected users when you previously called our support, you'll definitely receive those email blasts. I'd recommend requesting again a callback or live chat to ensure that you've been added to the list.
- Click the Help menu in the upper-right corner and select Contact Us.
- Enter the details of your concern and select Let's talk.
- Select how you want to reach them.
- Enter the necessary information to complete the request.
Meanwhile, we have remaining two options that we can use temporarily. You can download a WebConnect file from your bank's website and import it to QuickBooks Online. You can use these links for reference:
Otherwise, you'll need to enter the transactions manually for now.
We appreciate your patience as we get this working.
