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Level 1

When adding transactions from the Banking page, Quickbooks posts deposits as payments. How can I correct this?

Quickbooks online downloaded my bank statement. I went to the "For Review" tb of the Banking page and the transactions are there. Deposits show an amount in the "Received" column so I can see they are deposits. When I click the transaction to "Categorize" it, there are fields to enter a Payee, Category and Memo. I fill them in and every time the transaction posts as a Check.

 

I also tried creating a rule to assign transaction type "Deposit/Credit Card Credit" to all transactions with that description. The deposits show that the rule is applied but when I click "Add" it still posts as a payment, not a deposit as it should.

 

This problem didn't appear until March 2020 when it started happening to every deposit. Not sure what I'm doing wrong.

 

Any help is appreciated. Thanks!

2 Comments 2
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QuickBooks Team

When adding transactions from the Banking page, Quickbooks posts deposits as payments. How can I correct this?

Hi rodilack,

 

We have no control over the entries that your bank sent to QuickBooks. However, we're willing to check this further, so we can investigate and fix whatever triggered this behavior. Please observe your bank feeds for a few days, and contact our Support team if this continues.

 

On the other hand, I appreciate your effort in creating a bank rule, and for attaching a screenshot. However, bank rules won't change the placement of the transactions. The best thing that we can do is to exclude them from the For Review tab. Then, download them from your bank's website in a supported Web connect file and upload them to QuickBooks.

 

We're just around if you need more help with online banking.

Highlighted
Level 10

When adding transactions from the Banking page, Quickbooks posts deposits as payments. How can I correct this?


@rodilack wrote:

Quickbooks online downloaded my bank statement. I went to the "For Review" tb of the Banking page and the transactions are there. Deposits show an amount in the "Received" column so I can see they are deposits. When I click the transaction to "Categorize" it, there are fields to enter a Payee, Category and Memo. I fill them in and every time the transaction posts as a Check.

 

I also tried creating a rule to assign transaction type "Deposit/Credit Card Credit" to all transactions with that description. The deposits show that the rule is applied but when I click "Add" it still posts as a payment, not a deposit as it should.

 

This problem didn't appear until March 2020 when it started happening to every deposit. Not sure what I'm doing wrong.

 

Any help is appreciated. Thanks!


@rodilack 

 

Just curious, what's the account type? Is the 10350 Hope for the Future income account or bank account?

 

I also heard a similar issue just the other day, maybe it's a glitch issue.

 

https://quickbooks.intuit.com/learn-support/en-us/banking/deposits-into-bank-show-as-received-in-rev...

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