When customer pays an invoice with a check, it is set to go to undeposited funds. When I do a new bank deposit, I don't get a check list to match the deposit

Let's work together to ensure you can locate the payments on the Bank deposit page, bgaskins.

There are several reasons why an invoice payment isn't showing on the Bank deposit page. I've listed them below.

• The payment is deposited to the incorrect account (ensure you use the Undeposited Funds account).
• The fund is added to the previous bank deposit.
• All payments on a bank deposit must be in the same currency (you only see payments for one currency at a time).
• Excessive browser cache and an unsupported browser can affect QuickBooks performance, resulting in missing entries.

To rectify this, I recommend following the troubleshooting steps below.

First, I suggest reviewing the transaction to verify the correct account (Undeposited Funds) is selected when tracking the payment. I'll show you how:

1. Go to the Sales menu on the left panel.
2. Choose the All Sales tab.
3. Locate all payments and click View/Edit.
4. From the Deposit to drop-down arrow, verify the account. 

If posted to the incorrect account, modify the entry and select the correct one. Otherwise, let's ensure the payment isn't added to the previous bank deposits:

1. From Sales, select All sales.
2. Find and select the payment and click View/Edit.
3. A blue date link next to the customer’s name means the payment is linked to a bank deposit.

To add the payment to a new bank deposit:

1. Select the blue date link to open the bank deposit.
2. Uncheck the box next to the payment.
3. Select Save and close (it removes the payment from the deposit).
4. When ready, choose + New, then Bank Deposit.

If you accept payments in multi-currencies, make a separate bank deposit for each type of currency to ensure you can see all the entries. To switch between currencies, select a Currency from the drop-down menu.

In case none of these fixes the problem, too much cache or saved data can cause issues when depositing payments. I suggest following the steps on how to resolve common browser issues while working in the program:

1. Access your QBO account using a private/incognito browsing session. Make sure your browser is supported.
2. If the payments show, clear your browser's cache.
3. Add Intuit as a trusted site.

Finally, I've added this article to help ensure QuickBooks always matches your bank records: Reconcile an account in QuickBooks Online.

The thread is always open if you have questions or need further assistance recording transactions or depositing payments. I'm always here to assist you.