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When I add new items to the Bank Register (deposit or a check) and I save the entry, it shows up duplicated 2 or 3 times. This happens every time. How can I fix?

 
2 Comments
QuickBooks Team

Re: When I add new items to the Bank Register (deposit or a check) and I save the entry, it shows...

Let's check to see why you got duplicate transactions, Brenda.

 

First off, please open each duplicate entries, and delete them. Click More at the bottom of the transaction page and choose Delete.

 

Secondly, let's do the browser troubleshooting steps and see if they fix this behavior.

 

Please log in to QuickBooks in a private window, and enter a transaction in your register. This blocks your browser's cache from saving new data. If won't duplicate, you can open back your regular browser and clear the cache. If it's the same thing, try using Chrome, Safari, Firefox, or Edge.

 

On the other hand, the following situations can cause duplicates or can overstate your register's balance:

  • creating a check to pay a bill instead of going to the bill and clicking Make Payment
  • creating a deposit to pay an invoice instead of going to the Invoice page and clicking Receive Payment
  • adding a transaction from Banking instead of matching it to the existing transaction in QuickBooks

Please let me know if you're still seeing duplicates.

BRC
Established Community Backer ***

Re: When I add new items to the Bank Register (deposit or a check) and I save the entry, it shows up duplicated 2 or 3 times. This happens every time. How can I fix?

If adding one transaction to the bank account causes two or more to appear, that means you're using the bank account in the detail area of the transaction. Don't do that.

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