Hello there, @info-shelleyssoc.
Welcome to the Community. Let me share some troubleshooting steps to make sure you're able to access the mobile app successfully.
To start, let’s ensure you download the QuickBooks Self-Employed app based on the device you're using. Here's the link where the apps will be downloaded: QuickBooks for Self-employed App.
You can also try uninstalling and reinstalling the QuickBooks Self-Employed application to resolve installation corruptions. It will also help reset the application data so it functions properly.
However, if you're still unable to log in, I recommend reporting this to our Support Team. They will create a ticket for this problem and escalate it to our engineers for a thorough review. To get our support, check out this link: Contact QuickBooks Self-Employed Support.
Let me know how it goes, as I want to make sure this is resolved for you. I'm always here to help. Have a nice day!
