When I record a transfer from a bank account to a sub-account - QBO fails to reconcile with "transferring from and to the same account". How do I get QBO to reconcile?

Thanks for reaching out, Micco. Allow me to assist you in addressing the transfer issue you are experiencing. 

The error message occurs when QuickBooks Online (QBO) misinterprets the transaction as being within the same account rather than between different accounts due to account configuration or transaction documentation.

I suggest setting up your SPAXX account as a sub-account of your bank in QBO to distinguish them as separate entities during reconciliation. Please ensure to review both the interest payment and the transfer transaction entries. Specifically, the interest payment is categorized correctly, and the transfer indicates that it is moving funds from the main account to the SPAXX sub-account.

Once you have verified these entries, reconcile your main bank account without including the SPAXX transfers. After that, you can move on to reconcile the SPAXX sub-account separately. 

Additionally, ensure there are no duplicate entries for either the interest payment or the transfer in QBO, as duplicates can cause discrepancies during reconciliation. Confirm that your opening balances in QBO match those on your bank statement, as discrepancies here can lead to reconciliation issues.

Moreover, I'd like to share some helpful resources to assist you in handling your downloaded transactions in QBO. These articles are designed to guide you through matching transactions and resolving any reconciliation issues you may encounter.

• Review and match online bank transactions in QBO
• Fix issues for accounts you've reconciled in the past in QBO
• Fix issues at the end of a reconciliation in QBO

I encourage you to comment below if you have any more questions or need additional assistance with your financial transactions or any other inquiries in QBO. I am here to support you at every step. 

Hi Aldren,

Thanks so much for your reply - but I am still struggling.

My accounts are set up exactly as you describe, with my Fidelity account as the main account and a SPAXX sub-account. I have recorded the transaction as a transfer from the main account into the sub-account for SPAXX, exactly as described. Still, QBO refuses to allow me to clear the transaction from the main account, giving the indicated error. See the attached screenshots.

What am I doing wrong?

You're doing nothing wrong, Micco. I recognize the effort you've put in so far. Let’s dig into the specifics together and ensure everything is set up perfectly for managing your finances.

The numerous cached files in your browser can sometimes cause unusual behavior in your QuickBooks Online (QBO). I recommend performing these troubleshooting steps to isolate this issue.

To start, let's access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys below to open an incognito window in all supported browsers:

Mozilla Firefox: CTRL + Shift + P

Microsoft Edge: CTRL + Shift + N

Google Chrome: CTRL + Shift + N

Safari: Command + Shift + N

If the issue persists, I recommend contacting our dedicated support team for a deeper investigation. They have the expertise and tools to diagnose the problem in your QBO.

To proceed, here's how

1. Access the Help menu at the upper right corner of your QBO dashboard.

2. Type Contact Support in the search tab and press enter.

3. Select Contact Us at the bottom of the screen.

4. In the Ask about something else section, enter the issue.

5. Hit on Continue and choose a way to connect with us.

Alternatively, you can contact our support team using the phone number in the Can't get signed in? section of this article: QuickBooks Online Support.

Our customer service hours for Plus, Essentials, and Simple Start are from 6 AM to 6 PM PT on Weekdays and Saturdays from 6 AM to 3 PM PT. Advanced support is available any time, any day.

Additionally, I want to highlight these resources that can assist with your bank transactions in QBO to ensure thorough financial management:

• Categorize online bank transactions in QBO
• Match online bank transactions in QBO
• Reconcile an account in QBO 

You can always rely on us for prompt support throughout your journey. We encourage you to utilize the Reply button below if you have further questions in QBO or have any other inquiries related to the program.