When im in quickbooks online and I look up a vendor. i just see a Loading... message on my transaction list and no transaction information

Hi there, accounting-mhman. 

Thanks for dropping by this evening. Based off of your description I want to try a few troubleshooting steps to see if we can clear up the issue. Follow these steps below:

Step 1: Use an incognito window.

It's likely a result of a browser error. This private window prevents your browser from storing additional cache files that maybe not letting you look up a vendor correctly. It's also a good way to check issues caused by a full cache. Please refer to this article for the supported browsers: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....

Step 2: Delete cache and temporary internet files

When Step 1 works, it's recommended to clear cache and temporary internet files to optimize the browser's performance. This will also help delete the information stored in the cache.

Step 3: Disable pop-up blocker

Sometimes, certain updates will reset the pop-up blocker on your browser. Follow links below on how to turn this off:

• Block or allow pop-ups in Chrome
• Pop-up blocker settings in Firefox.

If you're getting the same results, I suggest reaching out to our support team for further guidance, they'll be able to properly guide you and figured out exactly what's causing the issue. To reach them, you can check out this link.

If you have any other questions or concerns, feel free to post here any time. Thank you and have a nice Thursday evening. 

Having the same issue at our firm too so it's probably not a browser issue.

Aside from cache or browser issues, there are other factors that may cause the program to load slowly, @KOstroman

Intuit expects the most-used pages in QuickBooks Online to load in 10 seconds, and we continually monitor our systems to ensure we are meeting this goal. While QuickBooks Online is a web-based service, it also relies on your computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended. A shortfall in any area can reduce performance.

If you're still getting the same problem, I'd suggest reaching out to our Customer Care Team. Our representatives can provide additional troubleshooting to identify this unexpected behavior.

Here's how:

1. Go to Help.
2. Click Contact Us.
3. Enter your questions or concerns and click on Let's talk.
4. Choose either Start a chat or Get a callback.

Due to the ongoing pandemic, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. For more details about our support availability, refer to this article: Contact Support. 

You may want to visit our QuickBooks Community help website for reference in case you need tips and related articles in the future: Self-help.

Feel free to comment down below if you have other concerns. I'll be around to help.