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Level 1

When reconciling the checkbook multiple sales receipts from one customer account do not show up in the reconciliation. Dates are correct, bank account name is correct.

This customer account is where I enter daily credit card receipts as an aggregated batch. The deposits show up in the customer account but a range of dates is not showing in the bank reconciliation. Worked last month, broken now. Eek!
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Moderator

When reconciling the checkbook multiple sales receipts from one customer account do not show up in the reconciliation. Dates are correct, bank account name is correct.

Thanks and welcome to the Community, @office118.

 

When reconciling transactions in QuickBooks Desktop, I suggest including transactions after the statement's date. The option to hide them may be enabled.

 

Here's how:

 

  1. Open QuickBooks Desktop.
  2. Click the Banking tab at the top menu bar and select Reconcile
  3. On the Begin Reconciliation screen, fill in necessary information, then Hit Continue
  4. Uncheck the Hide transactions after the statement's end date box. 
  5. Check the transactions.
  6. Press Reconcile Now.

For more insights, visit the Learn the reconcile workflow in QuickBooks article. It provides the detailed instructions and additional links for the entire reconciliation process.

 

Please don't hesitate to reach out to me if you have additional questions or concerns. I'll be sure to lend a hand.

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Level 1

When reconciling the checkbook multiple sales receipts from one customer account do not show up in the reconciliation. Dates are correct, bank account name is correct.

I am the OP on this one - problem 'solved itself' (I hate it when that happens) after a system reboot and running the 'File Doctor'. Definitely a head scratcher. Thanks!

Highlighted
Moderator

When reconciling the checkbook multiple sales receipts from one customer account do not show up in the reconciliation. Dates are correct, bank account name is correct.

Hello again, @office118.

 

I'm glad to know you're able to figure it out by running the QuickBooks File Doctor tool. The issue happening earlier may involve an issue with the company file.

 

For future reference, check out the Fix common problems and errors with the QuickBooks Desktop Tool Hub article. It provides an overview on how to fix issues when using the Desktop program.

 

Reach out to me anytime if you have any other concerns. I’ll be right here ready to help you. Enjoy the rest of the day.

 

 

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