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Level 1

When reconciling this month, payments(checks) are not listing. Where did they disappear to. They're in the register... Help!

 
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QuickBooks Team

When reconciling this month, payments(checks) are not listing. Where did they disappear to. They're in the register... Help!

I can help you locate your payments in your bank register, @brad-henricks.

 

It could be that the missing payments were in the different account register. This might be the reason why you unable to see it when reconciling your account.

 

We can filter the list of your transactions in your Reconciliation page to locate these payments(checks). Here's how:

 

  1. Go to the Gear icon and select Reconcile.
  2. Select the account you want to reconcile.
  3. Click the Funnel icon, then select All for the Cleared statusTransaction type, and Payee drop-down.
  4. Let's make sure to filter the dates in which the payments(checks) you're looking for are included.
  5. Select Apply.

 

You can also check the reconciliation report to check which transactions were cleared and which were left uncleared after you reconcile.

 

In case you encounter issues in your future reconciliation reports, you can fix it by following the steps provided in this article: Resolve common issues on the Previous Reconciliation report.

 

Please reach out if there's anything else I can do to help with reconciling your account. I'm always here to assist you.

Highlighted
Level 1

When reconciling this month, payments(checks) are not listing. Where did they disappear to. They're in the register... Help!

Quickbooks Online does not show checks that are dated for the next month but may have cleared my bank.  The old Quickbooks would show all checks - even checks dated for next month.  Is there a way to change what Quickbooks Online will show?  Thanks

Highlighted
QuickBooks Team

When reconciling this month, payments(checks) are not listing. Where did they disappear to. They're in the register... Help!

Thanks for joining in on this thread, @MQ Phoenix.

 

Previously, QuickBooks Online used to show all checks on the Reconciliation page. With updates in the program, this page only shows cleared checks instead of both cleared checks and when the check was created. Rest assured, there's a couple of ways to edit what shows on the Reconciliation page in QuickBooks Online

 

The first way to edit the page is to use the Filter icon at the top-left of the list. You can change what shows on the list by selecting the Cleared statusTransaction typePayee, or the Date then pressing Apply.

 

The other way to edit the page is to change what columns show on the list. The small Gear icon at the top-right of the list can change what columns are displayed by marking the preferred checkboxes.

 

Additionally, you can run a Reconciliation Report to review what transactions were cleared previously. 

 

If troubleshooting is needed, please refer to this Community article: Fix issues when you're reconciling accounts in QuickBooks Online.

 

Let me know if there's anything else I can help you with by leaving me a reply below. Have a great day!

 

 

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