When trying to connect bank it says connecting and then just drops the screen

Hi, Zachawooten00. Your bank account may not connect for a few reasons, including browser cache issues, enabled pop-up blockers, or ongoing maintenance on your bank’s website.

Before we troubleshoot, I have a few questions to pinpoint the issue:

• What is the name of your bank?
• When did the error occur, before or after entering your banking credentials?
• Can you share a screenshot of the error message and code?

In the meantime, try disabling your browser’s pop-up blocker. This will enable pop-up windows to appear when connecting your bank to QuickBooks Online. Then, try logging in with an incognito window to rule out browser issues.

If the error persists, check your bank’s website to see if any maintenance is in progress. If there’s none, log in to your bank’s website and enable third-party access or app permissions. Then return to QuickBooks Online and try connecting your bank again.

As an alternative, you can import your bank transactions using a CSV file provided by your bank. These guides show how to format and upload the CSV file:

• Format CSV files in Excel to get bank transactions into QuickBooks
• Manually upload transactions into QuickBooks Online

After importing, categorize your transactions in QuickBooks Online as you normally do.

For additional support, our QuickBooks Live Expert Assisted team is available to help manage your bank transactions and ensure everything runs smoothly.

If you have further questions or need clarification, just click Reply below. We’re here to help.

Try opening your QBO account on any private/incognito browser.

Hi @Zachawooten00,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.