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Level 1

When trying to re-sync my AMEX Card to QB's I'm getting the 4000 Categories error and my card won't sync. Is there a resolution yet?

 
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Moderator

When trying to re-sync my AMEX Card to QB's I'm getting the 4000 Categories error and my card won't sync. Is there a resolution yet?

Hello there, @sales3.

 

Thank you for posting in the QuickBooks Community. I'd be happy to help share some information about the error you're getting when trying to sync the AMEX card.  

 

Are you trying to connect your American Express OPEN account to QuickBooks Online? If so, you can see this error if your QuickBooks account has more than 4,000 categories. 

 

In the meantime, you can use the standard method of connecting the AMEX card account to QuickBooks Online (QBO). 

 

Here's how:

  1. On the left pane, select Banking. 
  2. Go to the Banking tab.
  3. Click on Add Account.
  4. Locate your financial institution and select it from the list.
  5. Enter your updated Login ID and password and click on Continue.
  6. Complete the security verification steps and select Securely connect.
  7. Choose the bank emblem of the account you want to connect in QuickBooks.
  8. In the Account type drop-down menu, choose either the Bank or Credit Card account.
  9. Select Connect.

 

After you connect the account, your transactions are automatically downloaded nightly.

 

I've added some articles about connecting bank accounts to QBO for additional reference.

Also, feel free to reach out to our phone support for additional help. They can initiate a screen sharing session to help you set up this quickly.

 

That should do it. Feel free to drop a comment below if you have any other questions about connecting the AMEX card in QBO. I'll be happy to help you out. 

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Level 1

When trying to re-sync my AMEX Card to QB's I'm getting the 4000 Categories error and my card won't sync. Is there a resolution yet?

What are the specific categories that Amex is counting?  We have 481 account categories and 208 product/services.

 

We still have this error when we try to sync our amex account as well.

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QuickBooks Team

When trying to re-sync my AMEX Card to QB's I'm getting the 4000 Categories error and my card won't sync. Is there a resolution yet?

Hi @deepwell,

 

Let me share to you the reason why you still see this error message.

 

The categories mentioned are product and account categories in your QuickBooks Online company.

 

Amex and QBO are working on building a new integration platform that will include a fix for the specific error message you stated. There's currently no tentative date at this time as to when this will be launched.

 

In the meantime, you can still keep your bank feed updated by importing your bank transactions using Excel CSV files. The link I provided opens an article that has a step by step guide on how you can import your CSV file to QBO. It also includes the correct format (both 3 or 4 columns) so you won't have any issues with your upload.

 

If you have any other questions for me, leave them in the comments below. I'll get back to you as soon as I can.

Highlighted
Level 1

When trying to re-sync my AMEX Card to QB's I'm getting the 4000 Categories error and my card won't sync. Is there a resolution yet?

So, the individual transactions are importing well. Specifically, the feature we are wanting to use fully is the quickbook categories option on the AMEX Spend Manager app; however, when we go into the AMEX side, it gives us that error.

 

This is primarily because we have a team of individuals with AMEX cards and we are trying to eliminate our current expense reporting method.  But I appreciate the feedback.

Highlighted
Moderator

When trying to re-sync my AMEX Card to QB's I'm getting the 4000 Categories error and my card won't sync. Is there a resolution yet?

Hello there, deepwell.

 

Thanks for getting back and sharing the results with us. I want this to be taken care of.

 

If you've done all the recommended steps shared by my colleague above but still having the same error, I suggest yo get in touch with our Care Support Team so they can further investigate and take a closer look at the error.

 

Here's how you can reach us:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.​

Stay in touch with me if you have other questions or concerns. I'm always here to assist you. 

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