Welcome to the QuickBooks family. Let me assist you with your banking concern in QuickBooks Online.
If you're using bank rules, I recommend you start by reviewing the existing information. This way, we'll be able to determine if there are any changes to the details.
On the left navigation bar, click Banking.
Go to the Rules tab.
Search for the rule.
Press Edit below the Actions column.
Review the information.
If you don't use rules, please be advised that the information uploaded in QuickBooks depends on what your bank shares with us. I suggest you log in to your bank's website and check how the payee information reflects.