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info86
Level 1

When will the connection issue to M&T bank be resolved? it been almost 2 days.

 
7 Comments 7
JenoP
QuickBooks Team

When will the connection issue to M&T bank be resolved? it been almost 2 days.

Hi there, info86.

 

At this moment, our engineers are still working to resolve the connection issue between QuickBooks and M&T Bank. If you haven't already, please contact our phone support team so they can ask for your contact details.

 

We will send you an email as soon as the issue is resolved. Here's how to contact them:

 

 

We appreciate your patience while we're working to resolve the connection. You're always welcome to visit us again if you need anything else.

sachmo
Level 1

When will the connection issue to M&T bank be resolved? it been almost 2 days.

Can you please provide a status on this? It is March and there are a bunch of stuff we need to get done. Such inefficiency is certainly not appreciated. What are we paying subscription cost for if you are breaking the things that were working earlier? 

Anonymous
Not applicable

When will the connection issue to M&T bank be resolved? it been almost 2 days.

Hi there, sachmo.

 

There have been updates released by our engineers that the issue with M&T bank has already been resolved.  Since you’re still experiencing the problem, I’d recommend contacting our support team for further assistance.

Here’s how to reach them:

  1. Open your QuickBooks Online Company file.
  2. Click Help at the top.
  3. Select Contact us.

We really do appreciate your patience. If there’s something else that we can help you about QuickBooks, please don’t hesitate to post again.

hvfnet
Level 1

When will the connection issue to M&T bank be resolved? it been almost 2 days.

I too have had this problem since 12-17-2021!!!!!  It is now way beyond unacceptable..   It is NOT fixed   I call once or twice a week. and QB does something and it works for a day then broke.  Have not had it working at all this week. 

Cira
Level 1

When will the connection issue to M&T bank be resolved? it been almost 2 days.

Has this issue been resolved? As I have a client that just migrated to QBO and we have never been able to get the bank transaction to hook up to there 6 M&T Bank accounts in the bank feed.  I received a notice from M&T when my client complained to them asking if there were on QB Pro or some other version.. I had to clarify with them they are QBO not QB Desktop.

KlentB
QuickBooks Team

When will the connection issue to M&T bank be resolved? it been almost 2 days.

Hi Cira,

 

We have an open investigation about the connection issue with M&T Bank. Rest assured, our software engineers are actively working to get this rectified the soonest.

 

To be updated about the investigation status, I'd recommend contacting our Customer Care Team. One of our representatives will pull up your account and add your details to the list of affected users. Here's how to connect with us:

 

  1.  Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

In meantime, you'll want to consider manually uploading your bank transactions into the program. Then, categorize the transactions to put them into the correct accounts.

 

I've also enclosed an article that will guide you in reconciling your bank accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

 

Feel welcome to reach out to me again with any concerns or questions you may have. I'm always here to help.

Fiat Lux - ASIA
Level 15

When will the connection issue to M&T bank be resolved? it been almost 2 days.

@Cira 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

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