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Level 1

Whenever I categorize one credit card transaction, the whole list of transactions scrolls through to the top and it takes long to move to the next transaction? Help!

 
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Moderator

Whenever I categorize one credit card transaction, the whole list of transactions scrolls through to the top and it takes long to move to the next transaction? Help!

Hello there, k15,

 

Does this only happen when you categorize a credit card transaction? Or does it happen to all of the downloaded transactions?

 

Let's try to do basic troubleshooting to check if it's a browser-related issue. Start with using a private window. Log back in to your account and try to categorize a transaction. If you're able to do it without the error, go back to the regular browser and clear cache. You may also use a different supported browser.

 

If the error persists, I recommend contacting our QuickBooks Self-Employed support. They can check your account to see what's causing the problem. Here's how:

  1. Click Assistant.
  2. Type talk to a human.
  3. Select from Message an agent (Live chat), Call an agent, or Get a callback.

Stay in touch with me if you need anything else.

Highlighted
Level 1

Whenever I categorize one credit card transaction, the whole list of transactions scrolls through to the top and it takes long to move to the next transaction? Help!

This happens both online as well as the app so it seems intentional but it takes too long...?

Highlighted
Level 1

Whenever I categorize one credit card transaction, the whole list of transactions scrolls through to the top and it takes long to move to the next transaction? Help!

It happens both online as well as the app, so it seems intentional from quickbooks but it takes too long...

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