Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?
Hello there, alanhui.
Once you do transaction reversal directly from QuickBooks Payments, it'll take to your connected bank account. In QuickBooks Online, you can create a credit memo and give a refund to your customer. Let me show you how:
Go to the +New button.
Select Credit memo.
Enter the customer's name.
Then, add the items you're giving credit for.
Once done, hit Save & Close.
Afterward, you can issue the refund in a check. Still, go to the +New button and select Refund receipt, enter the customer's name, and select Check as your Payment Method. Once done adding the details, click the Save and Close button. Lastly, utilize the Receive Payment feature to link these transaction.