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alan-288
Level 1

Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?

Where does it take money to refund a customer if I did a transaction reversal directly from the Quickbook payment portal?

 

And how should I book the refund on QBO after the reversal?

 

Thanks.

Solved
Best answer February 12, 2021

Best Answers
Adrian_A
Moderator

Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?

We can link the refund receipt and the reversal amount on the Banking page, alan-288.

 

Let me guide you how:

 

  1. From the Transactions tab, select Banking.
  2. Go to the For review tab.
  3. Select the reversal transaction.
  4. Click Find Match.
  5. On the Match transactions page, select the refund receipt.
  6. Click on Save.

 

Once done, you can reconcile the transactions. I've added this article as your reference: Reconcile an account in QuickBooks Online.

 

I'll be around if ever you need help about reconciling the account. Keep safe!

View solution in original post

4 Comments 4
SarahannC
Moderator

Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?

Hello there, alanhui.

 

Once you do transaction reversal directly from QuickBooks Payments, it'll take to your connected bank account. In QuickBooks Online, you can create a credit memo and give a refund to your customer. Let me show you how:

 

  1. Go to the +New button.
  2. Select Credit memo.
  3. Enter the customer's name.
  4. Then, add the items you're giving credit for.
  5. Once done, hit Save & Close.
    C.PNG

 

Afterward, you can issue the refund in a check. Still, go to the +New button and select Refund receipt, enter the customer's name, and select Check as your Payment Method. Once done adding the details, click the Save and Close button. Lastly, utilize the Receive Payment feature to link these transaction.

 

I'm adding a link where you can check the ways on how you can void or refund transactions in QuickBooks Payments

 

Feel free to comment back if you have any other questions. Take care and enjoy your day.

alan-288
Level 1

Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?

OK thanks. So would the reversal create an individual debit entry on my bank checking account register? If so, how should I tie it to the refund?

 

alan-288
Level 1

Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?

Also, when I created a refund receipt and choose check as a payment method, QBO automatically sets it to paid. It wouldn't allow me to apply for the credit memo. 

 

Besides, there is no way to tie the refund to the bank debit created by the reversal. 

Adrian_A
Moderator

Where does it take money to refund a customer if I did a transaction reversal firectly from the Quickbook payment portal?

We can link the refund receipt and the reversal amount on the Banking page, alan-288.

 

Let me guide you how:

 

  1. From the Transactions tab, select Banking.
  2. Go to the For review tab.
  3. Select the reversal transaction.
  4. Click Find Match.
  5. On the Match transactions page, select the refund receipt.
  6. Click on Save.

 

Once done, you can reconcile the transactions. I've added this article as your reference: Reconcile an account in QuickBooks Online.

 

I'll be around if ever you need help about reconciling the account. Keep safe!

View solution in original post

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