cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Which "transfer account" should I choose when sorting credit card refunds on my bank feed? Money is not credited to my bank account. It is just a credit on the card.

I don't see an appropriate "transfer account" to choose from. If I pick my bank account, that will put my bank account out of balance. I can't choose the same credit card. Because this is from a bank feed, I don't have the same options as if I were entering it manually. I don't know what to do.
1 Comment
Highlighted
Moderator

Which "transfer account" should I choose when sorting credit card refunds on my bank feed? Money is not credited to my bank account. It is just a credit on the card.

Yes. You're correct about transferring to the same cedit card account, redhouserealtypg.

 

We are not allowed to transfer credit card transactions to the same account. 

 

If the credit comes from your credit card, we don't need to transfer it. Instead, we'll have to add it manually. I'll show you how:

 

  1. Click the Banking menu.
  2. In the For Review tab, select the transactions.
  3. Click the Add button.
  4. Assign a Vendor/Customer.
  5. Select your cedit card in the Category field.
  6. Click Add.

 

If the credit is from your bank account and it's not included in your financial report, we can exclude them.

 

  1. In the Banking page, go to the For Review tab.
  2. Tick (✓) the transactions.
  3. In the Batch actions drop-down, select Exclude Selected.

 

Once you're ready to reconcile the transactiosn, you can check the steps in this article: Reconciliation.

 

I'm just around if there's anything that I can help. Thanks for dropping by!

Need to get in touch?

Contact us