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mkenney90
Level 1

White stripe across bank feed screen instead of information that is normally there

I keep getting a white stripe instead of banking transactions in my bank feed today.  I shut down and restarted computer but the same thing keeps happening. Please help. Thanks!

 bank feed issue.JPG

Solved
Best answer May 25, 2021

Best Answers
jamespaul
QuickBooks Team

White stripe across bank feed screen instead of information that is normally there

Hello, mkenney90. 

 

Shutting down and restarting your computer can help refresh the program. Since it didn't work on your attempt, I have the solution to help you fix the white stripe on the Bank Feeds screen. 

 

There might be a damaged component that causes the white stripe on the screen. To fix this, you'll want to run the Tool Hub utility:

 

  1. Download the latest Tool Hub version
  2. Install and run the installer.
  3. After installing, open the Tool Hub program. 
  4. On the Tool Hub screen, select the Company File Issues tab. 

 

test123.PNG

 

You can learn more about the Tool Hub utility here: Fix common problems and errors with the QuickBooks Desktop Tool Hub

 

Another thing to do is to run the Repair Tool: Repair your QuickBooks Desktop for Windows

 

After resolving the issue, you can start working on your transactions for your books. If you also need to do your reconciliation routine, this article can guide you through the process: Reconcile an account in QuickBooks Desktop.

 

I'll be right here with you if you have questions regarding the Bank Feeds. If you need to do certain tasks such as recording lists, transactions and such, please let me know and I'll help you. 

View solution in original post

2 Comments 2
jamespaul
QuickBooks Team

White stripe across bank feed screen instead of information that is normally there

Hello, mkenney90. 

 

Shutting down and restarting your computer can help refresh the program. Since it didn't work on your attempt, I have the solution to help you fix the white stripe on the Bank Feeds screen. 

 

There might be a damaged component that causes the white stripe on the screen. To fix this, you'll want to run the Tool Hub utility:

 

  1. Download the latest Tool Hub version
  2. Install and run the installer.
  3. After installing, open the Tool Hub program. 
  4. On the Tool Hub screen, select the Company File Issues tab. 

 

test123.PNG

 

You can learn more about the Tool Hub utility here: Fix common problems and errors with the QuickBooks Desktop Tool Hub

 

Another thing to do is to run the Repair Tool: Repair your QuickBooks Desktop for Windows

 

After resolving the issue, you can start working on your transactions for your books. If you also need to do your reconciliation routine, this article can guide you through the process: Reconcile an account in QuickBooks Desktop.

 

I'll be right here with you if you have questions regarding the Bank Feeds. If you need to do certain tasks such as recording lists, transactions and such, please let me know and I'll help you. 

View solution in original post

mkenney90
Level 1

White stripe across bank feed screen instead of information that is normally there

Thank you!

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