Why are my funds being held when I have instant deposit?

Thanks for reaching out here in the Community space, Kyle. We'll explain why your funds are on hold even if you're using instant deposit inside QuickBooks Online (QBO).

When utilizing QuickBooks Payments, there are occasions where payments are placed on hold for transaction review to safeguard the interests of all parties. We recommend checking your email for notifications from our team regarding the situation and the necessary steps to fix this.  If you can't find any email related to accounts on hold, you'll want to check your Spam or Junk folder to see if it's there.

For more details, please see this page: Learn about funds on hold in QuickBooks Payments.

On the other hand, we also recommend checking this handy article about QB Payments: Common questions about QuickBooks Payments deposits in QuickBooks Online.

We encourage you to visit us if you have any further inquiries about your funds or have any QuickBooks-related concerns. It's our top priority to serve everyone. Keep safe.

I did receive an email that said funds are on your way in 1-2 business days but what do I tell my customer when they pay $2400+ and I can’t give them a product because I don’t have their money neither of us have that money QuickBooks took that money and kept it as long as they want. And the customer and I have to suffer. I can’t run my business like this so I don’t think I can use this product anymore. 

Just Fyi, @kyle-kmwconcepts , QB will hold money for weeks, if not months (up to 270 days).  They will tell you that you received an email explaining it all, when, in fact, they have not sent such an email.  

The "hold" it so that they can collect interest off of it.  It's all pretty shady, if you ask me. 

But don't take my work for it.  You can use the Search bar at the top of any page, here in the community, to find hundreds of others that have had the same thing happen.  Some had to close their businesses because of it. 

Good luck.