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Why are the banks downloading corresponding payment transactions with every deposit transaction? This is happening in two of my clients accts thru QBOA

 
4 Comments
QuickBooks Team

Re: Why are the banks downloading corresponding payment transactions with every deposit transacti...

Hi there, dhsinclair2.


QuickBooks receives information from your bank and it depends on them on what transactions they are going to send us. You can contact them to see if they have an ongoing issue about bank deposits.


Meanwhile, you’ll want to exclude these corresponding payments to see if they are invalid transactions.


Here’s how:

  1. Go to the Banking page then Banking.
  2. In the For Review tab, click SPENT to see all spent transactions first.
  3. Mark check on the box and then click the Batch actions drop down arrow.
  4. Select Exclude Selected.
  5. Excluded transactions are now on the Excluded tab.

I’m here to help if you have other bank transaction concerns.

Not applicable

Re: Why are the banks downloading corresponding payment transactions with every deposit transacti...

Catherine, thanks for responding. I do not see any option to click on SPENT under review. I have never seen that ability. I am in QBOA. In this first situation, these transactions have been in the register since November and reconciled so they are no longer in Review. The correct transaction is reconciled but the offsetting one is hanging out there as not reconciled but it is messing up the balance that QB sasy is in the credit card acct. In my next situation, I have yet to reconcile it so can move it back to Review if needed first. Thanks for further help. Debbie.

QuickBooks Team

Re: Why are the banks downloading corresponding payment transactions with every deposit transacti...

Hello there, dhsinclair2.

 

I want to make sure this gets taken care of. However, I'd like to verify a few things so I can provide you accurate solution.

 

When you say, "The correct transaction is reconciled but the offsetting one is hanging out". I'd like to verify a few things. What is the offsetting amount? Is the transaction for the customer? or for the vendor?

 

Any additional information will be appreciated to help us understand the issue better. I'm looking forward for your response. Have a great day.

 

 

QuickBooks Team

Re: Why are the banks downloading corresponding payment transactions with every deposit transacti...

Hi, dhsinclair2.

 

How are you doing so far? We haven't heard anything back from you and I'd still want to help you out. Please let me know if you have other questions about QuickBooks. It's always our pleasure to help.

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