Hi munroeconsulting. This issue may be caused by a transaction that was manually reconciled in your register. Since we don't currently have an option to review which transaction was manually reconciled, you can manually undo the reconciled transactions.
Let me show you how:
- Click the Gear icon at the top.
- Choose Chart of Accounts.
- Locate the account you're attempting to reconcile and click View Register.
- Look for transactions within the time period you are attempting to reconcile that have an R next to them
- If any transaction have an R then click on the R until it changes to a C.
- C - Cleared
- R - Reconciled
- Blank - Not cleared or reconciled
6. Select Save.
Lastly, attempt to reconcile the account again.
I'd like to make sure that you're able to resolve your reconciliation, so please let me know how it goes by posting a comment below. Best regards.