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quailr1
Level 1

Why do my excel downloads have only zero dollar amounts?

Why do my valid reports showing correct dollar values show zero when downloaded to Excel?
2 Comments 2
JoesemM
Moderator

Why do my excel downloads have only zero dollar amounts?

Hello there, @quailr1.

 

Let's try to download reports outside QuickBooks and see if it still shows zero amount. However, if you're able to export the correct amount, I'd suggest contacting our Customer support Team. They can further investigate this and provide you other troubleshooting steps.

 

Here's how to reach them:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send a message

 

Also, make sure that your exporting reports require Microsoft Excel 2019, 2016, 2013, or Microsoft 365 (includes 64-bit), so you can avoid any issues.

 

Please know that our support hours are from 6:00 AM - 6:00 PMMonday to Friday. Then 6:00 AM - 3:00 PM on Saturday.

 

I've included these reports that will guide you in running reports in QuickBooks:

 

 

Feel comfortable to tag my name in the comment section if you need further assistance or other questions. It would be my pleasure to lend a helping hand. Take care.

quailr1
Level 1

Why do my excel downloads have only zero dollar amounts?

I have determined that the issue is with the current version of LibreOffice Calc. This can be resolved by performing the hard recalculate in LibreOffice Calc. 

 

Thank you for your information.

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