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Why does my loan not appear in Loan Manager?

After a Windows 10 update my loan does not appear in the Loan Manager.

Solved
Best answer 05-15-2019

Accepted Solutions
QuickBooks Team

Re: Why does my loan not appear in Loan Manager?

Great to see you here in the Community, @joannlw

 

Let’s restore the missing Loan Manager information in your company file. 

 

Just to confirm, did you upgrade your QuickBooks from a prior version after updating Windows 10? If so, this might be the reason you're unable to see your loan details. 

 

The Loan Manager uses a .lmr file to point the program to the location of loan information. This is labeled with the company name and .lmr extension, such as [companyname].lmr.

 

After updating Desktop company file from the previous version, the .lmr file doesn’t get moved automatically to the new location. When opening it from the new company file, Loan Manager creates a new .lmr file. However, the new file doesn’t contain the loans.

 

To help resolve it, you can retrieve and reconnect the original .lmr file. If you rename your company file with a .qbw file, you can rename it so it’ll match the .lmr file.

 

Here's how to search for the original .lmr file:

  1. Close QuickBooks.
  2. Use the Microsoft Windows Search function to find the original .lmr file.
  3. Right-click the .lmr file in the results list and select Copy. Make sure to select the old .lmr file.
  4. Paste it to a removable disk.

 

Then, you can rename the empty .lmr file before moving the original file. Here’s how:

  1. Close QuickBooks.
  2. Repeat the search described on the first step. Perform this search on the new computer if you moved the company file to a new computer. 
  3. Right-click the .lmr file in the results list and select Rename.
  4. Change the file name to oldlmr.old.
  5. Click Yes if a warning message about renaming file extensions appears.
  6. Press Enter to save it.

 

After that, you'll need to identify the new location of your company file. Then, copy the .lmr file to the new company file location. For detailed steps on the third and last step, here's a great article you can refer to: Loans in Loan Manager Missing After Upgrading, Restoring Backup, or Moving Company File

 

I'm confident that after performing the steps above, your Loan Manager will appear the missing loan information.

 

If you have any other concerns, I'm just a comment away. Have a good day. 

5 Comments
QuickBooks Team

Re: Why does my loan not appear in Loan Manager?

Great to see you here in the Community, @joannlw

 

Let’s restore the missing Loan Manager information in your company file. 

 

Just to confirm, did you upgrade your QuickBooks from a prior version after updating Windows 10? If so, this might be the reason you're unable to see your loan details. 

 

The Loan Manager uses a .lmr file to point the program to the location of loan information. This is labeled with the company name and .lmr extension, such as [companyname].lmr.

 

After updating Desktop company file from the previous version, the .lmr file doesn’t get moved automatically to the new location. When opening it from the new company file, Loan Manager creates a new .lmr file. However, the new file doesn’t contain the loans.

 

To help resolve it, you can retrieve and reconnect the original .lmr file. If you rename your company file with a .qbw file, you can rename it so it’ll match the .lmr file.

 

Here's how to search for the original .lmr file:

  1. Close QuickBooks.
  2. Use the Microsoft Windows Search function to find the original .lmr file.
  3. Right-click the .lmr file in the results list and select Copy. Make sure to select the old .lmr file.
  4. Paste it to a removable disk.

 

Then, you can rename the empty .lmr file before moving the original file. Here’s how:

  1. Close QuickBooks.
  2. Repeat the search described on the first step. Perform this search on the new computer if you moved the company file to a new computer. 
  3. Right-click the .lmr file in the results list and select Rename.
  4. Change the file name to oldlmr.old.
  5. Click Yes if a warning message about renaming file extensions appears.
  6. Press Enter to save it.

 

After that, you'll need to identify the new location of your company file. Then, copy the .lmr file to the new company file location. For detailed steps on the third and last step, here's a great article you can refer to: Loans in Loan Manager Missing After Upgrading, Restoring Backup, or Moving Company File

 

I'm confident that after performing the steps above, your Loan Manager will appear the missing loan information.

 

If you have any other concerns, I'm just a comment away. Have a good day. 

Not applicable

Re: Why does my loan not appear in Loan Manager?

is loan manager available in quickbooks online?

QuickBooks Team

Re: Why does my loan not appear in Loan Manager?

Thanks for joining this thread, @jtega.

 

Right now, the loan manager is only available in QuickBooks Desktop. 

 

You'll need to set up a liability account and manage payments manually in QuickBooks Online. Feel free to read through this article for the detailed steps on how to track a loan payable: Record a loan and its payment.

 

If you need to record a loan from the officer or owner of the company, please check this out: How to record a company loan from a company officer or owner.

 

Let me know if there's anything else you need by clicking the Reply button below. I'm always around whenever you need help.

Not applicable

Re: Why does my loan not appear in Loan Manager?

I did an update to QB2019 that I processed.  Immediately after the update I needed to restore to a previous file copy.  Then that copy needed the update. I did a name change to the file before knowing that my Loan Manager data had not been transferred to the new file.  Somehow neither the older files when updated have the correct .LMR file populated with all my loan history.  How do I differentiate from a pre-restore version with a .LMR that will have my old data?  Using the dates doesn't seem to help and I can't find a file that is larger than the empty one.

QuickBooks Team

Re: Why does my loan not appear in Loan Manager?

Hi there, @denomo.

 

I am working on your other post https://quickbooks.intuit.com/community/Do-more-with-QuickBooks/Can-t-find-correct-LMR-for-Loan-Mana... which I believe is a duplicate.

 

Hope you can respond to me on that thread so we can work on this together. Thanks!

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