Welcome to the Community, j_hutton56.
I recognized that every penny counts when running a business. I’m here to ensure your concern about the bank charge is taken care of.
The rate is dependent upon its price and any discounts offered at the time of sign up. To determine why you’re charged with a big price for the bank transfer, I’ll have to ask personal data to open up billing.
We prioritize the safety of our customers’ information, so I recommend you get in touch with our Merchant Services Team. One of our agents can review your billing information in a secure space.
They’ll be able to explain in detail what triggers the high amount for the bank charge. The most up to date contact information can be found through this link: Contact Payments Support.
I’m also adding a link containing a list of rates per transaction: Accept ACH payments and eChecks.
If you have any clarifications or questions, leave a comment below. I’m more than happy to answer them for you. Have a good one.
