Why doesn't QB recognize the balance of the my bank account ? It is always zero. I manually update the account.

Let's get the bank balance updated, Ksullivan.

The bank's balance is affected by the downloaded transactions on the Banking page. It's good work on your part to update the account manually. It refreshes the connection between your financial institution and our program. 

However, if it still shows zero, even there are transactions, you're probably experiencing browser issues. Let's perform some basic troubleshooting. We'll start by opening your account through an incognito window. It's the best place to isolate these browser hiccups. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to see the bank balance from there, go back to your regular browser, then clear the cache to refresh the account. 

Moreover, you can use a different browser to help us narrow the cause of this behavior.

Once it's all good, you can categorize and match the downloaded transactions. 

If you need anything else, you can always leave a comment below. We'll reply as soon as possible.

Thank you, I followed the instructions to clear the cache for the Windows app. The balances are still zero.

Thanks for keeping us posted, ksullivan.

Did you receive an error message after manually updating your account? I'd recommend reaching out to our Customer Support Team since you receive the same unusual response after manually updating and performing the browser troubleshooting steps. 

Here's how to contact us:

1. Go to the Help ( ? ) menu and enter talk to a human twice.
2. Click I still need a human.
3. Select Contact us.
4. Click an option you'll want to connect with us.

For more details about our support hours and types, you can click here. 

Here are a few articles that will give you more information about managing your bank feeds: 

• Categorize and match online bank transactions in QuickBooks Online
• What to do if you see a bank error or bank transactions won’t download

Feel free to post your question here if you need more help. Take care!

Thanks for the answer. I'll be sure to keep an eye on this thread. Works like a charm! mybpcreditcard

Will contact your help team........