Why has their been a red marked warning about on poblems with my connection to AmExpress card since June 1?

Hello there, @jcraig.

I'm here to help you fix your American Express card connection.

When receiving a bank alert, it means there's a message on your bank's website that you need to acknowledge. To resolve this, I recommend logging in to bank's website and check from there any announcements about maintenance, or could be that there's a new term of service or changes from your bank. Then, ensure that there were no pending notifications left.

Once done, check your American Express card connection in QuickBooks Online (QBO). 

For more information on how to connect your American Express Open Business card, check this article: Connect your American Express Business account to QuickBooks Online.

Please let me know if there's anything else that I could do for you. I'll be here every step of the way. Have a great day!

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I have followed these instructions and restablished connection with AmEx and still an alert from QB?  There is no alert from the bank.  Please solve this as I am concerned I am not getting regular updates on my AmEx card account.  .  

Allow me to join the thread and share additional information about the American Express connection, @jcraig.

There's an ongoing investigation (INV-47997) about customers having error connecting their American Express account. This might be the reason why you're getting the red mark warning alert. Our engineers are now working on a fix of the issue as quickly as possible. 

While they're finding a fix, they've found a possible workaround that would allow you to connect and work with your account seamlessly. For now, we can start by disconnecting all of your American Express accounts from QuickBooks Online Banking. Once disconnected, you can connect your account/s again.

1. Disconnect your old Intuit connection for each of your American Express business cards
2. Log into American Express at americanexpress.com. Toggle your account to Business Card, not the Personal/Corporate Card.
3. Click Account Services in the top navigation
4. TapSecurity & Privacy in the left navigation, then Manage Partner Permissions
5. Hit Intuit to expand the section
6. Select the Disconnect button
7. If you have multiple American Express business cards, repeat the steps above for each of your cards.

Once completed, close QuickBooks and restart your browser. Then, follow the normal process to reconnect your American Express account(s).

If you're getting the same problem, I encourage reaching out to our Support Team so they can check and investigate this further for you. To contact support, tap on the Contact us button from the Help menu.

Do you have any other questions, @jcraig. Mention me in the comment section below. I'll get back to you as quickly as possible. Have a great day!