Why is my upload failing every time I use snap receipt on iOS? It’s worked fine in the past, but for the last three days nothing has uploaded.

Hi Dillon, let’s work through some troubleshooting steps to resolve the issue with your receipts not uploading.

Before we proceed, could you let me know if you’re encountering any specific error messages during the upload process? If possible, sharing a screenshot would be really useful in identifying the issue and finding the best solution.

To start, please try signing out of the QuickBooks Online app and then signing back in. This simple step often refreshes the system and resolves minor issues.

Next, let’s refresh the app data to keep everything up to date.

Here's how:

1. Go to Settings and select General.
2. Choose iPhone Storage, then click the QuickBooks Online app.
3. Click Offload App to free your storage without deleting the app's data and documents.

If the issue persists, uninstall and reinstall the app. This helps remove corrupted files or bugs that may be preventing receipts from uploading.

After reinstalling, try uploading your receipts again. Please remember to convert your images from the HEIC format if you have a newer iPhone or iPad. Apple provides instructions on how to do this.

Alternatively, you can access QuickBooks Online in a web browser and upload your receipts there. Keep in mind that receipts must be in PDF, JPEG, JPG, GIF, or PNG format.

If you have any further questions, please don't hesitate to reach out to us. We're always here to help!

Hi @dillonkrealestate,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.

Yes, the response resolved my issue. Thank you!

I'm glad to hear that my colleague was able to help resolve your concern about the snap receipt upload issue on iOS, Dillon. It's always a relief when such situations are sorted out efficiently.

If you have any other questions or need further assistance, feel free to ask.