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Level 1

Why is the credit card (Stripe) fee not being recorded in QB. The fee is already taken out when its in QB, so when I go to match it I have to add the difference for fee

 
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Why is the credit card (Stripe) fee not being recorded in QB. The fee is already taken out when its in QB, so when I go to match it I have to add the difference for fee

Hello there, @jcj226.

 

Thank you for joining the Community. I'd be glad to share some information about recording the Stripe fees in QuickBooks Online.

 

The Stripe fee is taken out automatically from the transaction you process and deposit the net into your bank. That's why, when you download the bank feeds, the fee is not being included. 

 

To start, let's create the customer's invoice.

  1. At the top right, click the Plus (+) icon.
  2. Select Invoice.
  3. Enter the exact amount to be invoiced. 
  4. Click Save.

After that, you need to record the invoice payment.

  1. On the invoice, click the Receive Payment button.
  2. Select the invoice you created on the Receive Payment screen.
  3. In the Deposit to field, choose Undeposited Funds.
  4. Click Save and close.

Finally, enter a Bank Deposit for the Stripe fee to clear the balance from Undeposited Funds account and move it to your bank account. 

  1. At the top right, click the Plus (+) icon.
  2. Select Bank Deposit.
  3. Mark the invoice payment you received previously from the Select the payments included in this deposit section.
  4. Expand the Add funds to this deposit section to add a new line item.
  5. In the Received From column, enter the credit card fee as a vendor.
  6. In the Account column, add or select an expense account you use to track these fees.
  7. In the Amount field, enter a negative fee amount.
  8. Make sure the deposit matches the net bank deposit amount.
  9. Click Save and close.

Now that it's deposited, please go back to the Banking screen and see if you're able to match the payments.

 

The steps are quite complex. If you need additional help, feel free to reach out to our Customer Care support to help you further. They have tools that can help with the step-by-step process. 

 

Here's how you can reach them: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. At the top right, select your QuickBooks version.
  3. Select a topic.
  4. Click on the Get Phone Number or Start a Message button.

That should point you in the right direction today.

 

Please don't hesitate to let me know if I can be of further assistance. Have a great rest of your week.

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