Why Wells Fargo transactions is not downloading in QBO from May 27 until now? Is there a problem in bank connections or QBO? Thanks

Hi @mmagbanua,

Hope you are doing well...!!

Let's download your transactions

Please update your QuickBooks Self-Employed app and try downloading your transactions again. If the same thing happens, please log in to your account using a computer or using your mobile browser and redo the process. If nothing works, you can consider uploading your 2019 transactions using a CSV file. Please see the instructions in this article: Add older transactions to QuickBooks Self-Employed. See instructions for Wells Fargo as well.

You can also reach out to our Sagenext Support to check your connection.

I'll be right here if you need any assistance with your bank transactions.

Thanks

Rupinder Kaur | Sagenext

Hello there, mmagbanua.

Allow me to share some information on why you’re unable to download transactions from your Wells Fargo account.

Yes, we have an open ticket about the issue you’re experiencing. Our engineers are working to get the online banking connection working back to normal.

We encourage all affected users to sign up to the notification list of affected users. Doing so ensures you’re in the loop to the latest updates about the investigation (INV-54454).

1. Press the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter the issue/topic in the field box.
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. Pick the Chat option for real-time assistance or Callback to speak with an agent.

Alternatively, use the WebConnect feature to fetch your latest bank entries. Once the connection issue is already resolved, make sure to exclude some of the transactions to avoid duplication.

I’m attaching an article for future reference. It contains solutions on how fix online banking errors and other banking issues: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to click the Reply button if you have additional questions or concern. I’ll be glad to answer them for you. Have a good one.

@mmagbanua 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, your bank is the problem.

https://www.moneythumb.com/?ref=110