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miltonseniorlivi
Level 1

Why will my Quickbooks Account not update my banking information?

 
24 Comments
MorganB
Content Leader

Why will my Quickbooks Account not update my banking information?

Hi there, miltonseniorlivi.

 

Thank you for taking the time to visit the Community. I want to make sure you're able to update you're banking information.

 

Just to make sure I'm on the same page, are you referring to the information like the type, name, or description of the account? Or are you unable to update the transactions in the bank feed?

 

There are just a few steps to update the account details. Here's how:

 

1. Click the Banking tab in the left navigation bar.

2. Make sure the correct account is highlighted blue at the top of the page.

3. Select the small pencil icon in the top right corner of the blue box.

4. Click Edit account info.

5. Enter any necessary changes in the details window.

6. Select Save and Close.

 

If you're still unable to save any of the changes made, you may want to clear the cache in the internet browser. The cache can become bogged down with older data, potentially causing performance errors in QuickBooks Online. This article will walk you through the process depending upon which browser you're using: https://quickbooks.intuit.com/learn-support/en-us/manage-data/clear-cache-and-cookies-to-fix-issues-...

 

I can also show you how to update the bank feed transactions. Just follow these steps:

 

1. Click the Banking tab.

2. Select the account you'd like to update.

3. Choose the Update button in the top right corner.

 

Items will be pulled from the bank and show in the For Review tab. From here you can decide whether or not to accept the transactions in the register. This article offers additional information on manually updating bank accounts: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-manually-update-bank-accounts/....

 

With this information, you'll be able to update your bank and get back to business. Please let me know if you have any other questions.

 

 

Grandmadean
Level 1

Why will my Quickbooks Account not update my banking information?

Still not updating after 1 month. I have gone through all the steps that support has told me to do. When will this be fixed. This has happened before. What is going on?

 

Jen_D
Moderator

Why will my Quickbooks Account not update my banking information?

Thanks for joining the thread, @Grandmadean,

 

Can you please provide the exact error message you're getting? I need this information to check the case status with our Investigations Department.

 

In the meantime, you can upload the transactions manually to ensure the account is up-to-date. Download the data from your bank then map the transactions in the following supported formats or  file types:

Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:

 

  1. Click Banking from the left navigation panel.
  2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
  3. Select Browse and choose the file you downloaded.
  4. Choose an account from the list, then Next.
  5. Follow the on-screen instructions to map the fields.
  6. Select the transactions to import.
  7. Click Yes.
  8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

 

Please note that the Bank Feed will download these transactions once the connection resumes to its normal order. To avoid duplicates, exclude them to keep your accounts accurate.

 

Here's how:

  1. Go to the For Review tab.
  2. Check the box next to each transaction you want to exclude.
  3. Select the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are moved to the Excluded tab, and won’t be added to QuickBooks or downloaded again.

 

I'll be waiting for an update from you about this topic or if you have other questions about QuickBooks Banking. Click the Reply button below to notify me. I'll be more than happy to share additional insights and help at any time. Have a wonderful day!

Cynthia15
Level 2

Why will my Quickbooks Account not update my banking information?

I'm trying to update my banking credentials, as well.  I have tried following your instructions, but when I select update, no error message appears.  I tried following your instructions to go to banking edit function, but when I click on the pencil, I get "Edit Account Info".  When I click on that, it brings up the chart of account info for the bank account.  There is no Edit Sign In Info.

ReymondO
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

I can help you in updating your bank information in QuickBooks, @Cynthia15.

 

We can click the Edit sign-in info to update your bank info. Let me show you how:

 

  1. Click Banking.
  2. Select Update. Let's make sure you have selected the appropriate account. 
  3. Click the Edit ✎ next to the bank name then, select Edit sign-in info.
  4. Enter your updated bank website username or user ID and password. If Error 103 appears, select the Reconnect my account link and enter your new username or password.
  5. Hit Save and connect
  6. Once you see a confirmation message, click I'm done, Let's go!

 

QuickBooks automatically downloads the latest available transactions every night around 10 PM PT. You can also do a manual update to get the latest available transactions. We can simply go to the Banking menu and select Update.

 

In case you don’t see your recently downloaded bank transactions in QuickBooks Online, then you can follow the troubleshooting steps provided in this article to fix the issue: What to do if bank transactions won’t download or there's a bank error.

 

Please don't hesitate to click the reply button below if you need anything else. Our Community team is always ready to help you with any QuickBooks-related concerns.

Cynthia15
Level 2

Why will my Quickbooks Account not update my banking information?

Thanks Raymond O, but that's what I've already tried to do.   When I click on the Edit pencil, there is no Edit sign-in info.  There is only Edit Bank Info which when I click on that gives me my Chart of Account info for the bank account.  I only have one bank connected, so that isn't a problem.
 
JonpriL
Moderator

Why will my Quickbooks Account not update my banking information?

Your account isn't connected yet, @Cynthia15.

 

You've used your bank account to manually upload your transactions. This is why it'll route you to your Chart of Account info after clicking Edit Bank Info under the Pencil icon. Let's manually add your bank account to the online banking instead.

  1. Go to Banking.
  2. Select Add account.
  3. Enter your bank's website.
  4. Type in your bank's login credentials.
  5. Choose your existing bank account.
  6. Click Connect.

I'm adding these helpful articles for ideas in case you wanted to start reconciling your transactions after categorizing them.

 

I'll be here if you need more help. Thanks!

Cynthia15
Level 2

Why will my Quickbooks Account not update my banking information?

I did as you instructed.  I get a message saying the account is already connected to a bank feed.  I haven't manually uploaded.  QB has been automatically downloading my banking transactions since I started using the online version  at least 2-3 years ago.  Even though I haven't updated the banking credentials, it appears to still be able to connect.  When I logged on today it had downloaded a new transaction.  So, I guess unless it stops downloading them, I'll just stop trying to update it.  Thanks for trying to help me.

Joesem M
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Hello there, @Cynthia15.

 

I appreciate you following the steps provided by my colleague above. Since none of the steps work for you, I'd suggest contacting our Customer Support Team.

 

They have tools to check if there's an error on the bank connection. Here's how:

 

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the How can we help? field and choose Continue
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.

To ensure that your concern is taken care of, you can check out our working hours.

 

Also, you can browse our self-help articles it provides tips on how to manage your account in QuickBooks.

 

Feel free to swing by anytime if you need help. I'll be here to assist you. Have a good one.

rasmaninottawa
Level 1

Why will my Quickbooks Account not update my banking information?

I have a similar issue but can see QB is trying to sync with the bank. It gets the most recent (current) bank balance when I click the UPDATE button and I can see there is a $ amount difference between the QB bank balance and the BANK bank balance, and I know if I login to the online banking account there are two transactions that have not yet posted to QB, even though I have clicked update and the balance is updated. The transactions, in this case deposits, do not get sent across.

Rubielyn_J
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Let me provide some insights about QuickBooks and your bank balance, @rasmaninottawa.

 

The QuickBooks balance is the total balance of all bank transactions that you added or matched to QuickBooks. While the bank balance is your bank's actual balance from the last bank feed update.

 

Balances may not match for a number of reasons:

  • Outstanding transactions and card (liability) account.
  • Edited or deleted transactions and duplicate transactions.
  • New transactions for a connected account.

 

There are different steps to fix your issue depending on the factor mentioned above. Here’s an article you can check for a guide: How to Fix Differences Between QuickBooks Balance and Bank Balance.

 

Once you downloaded your transactions inside QuickBooks, you can add and categorize them so it will be counted in your books. 

 

Let me know if you have other concerns. You can reach me out here. Have a blissful day.

rasmaninottawa
Level 1

Why will my Quickbooks Account not update my banking information?

I know why my bank balances are different, there are transactions at the bank that have not downloaded to QB yet. And when I push the "Update" button, those transactions do not download. My question is why are there transactions at the bank, that appear in the bank account, but do not download to QB when you push the "Update" button even though the balance is updated correctly? How do you get transactions to download properly?

MariaSoledadG
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Let me share with you some information on why bank transactions aren't updating, rasmaninottawa.

 

Normally, when your bank updates seem stuck, manually updating the transactions is always our alternative. Can I have the name of your bank so we can check if there any reported issues?

 

Moreover, you'll want to sign in to your bank's website to check if there are issues on your bank's end. You'll have to get the URL first that QuickBooks uses to connect:

 

  1. Go to the Banking menu or Transactions menu.
  2. Select Link account or Add accountNote: You won’t add an account, you just need the listed URL.
  3. Search for your bank and select it.
  4. Copy the URL listed for your bank.
  5. Sign in to your bank or credit card's website using the copied URL.

 

If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:

 

  1. Check your account for messages, notifications, or alerts.
  2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks:

 

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

 

However, if you're still getting the issue, I suggest contacting our support team to investigate this further. They have the tools to pull up your account in a secure environment.

 

In addition, once you're done with the update, you can add and match bank transactions in QuickBooks Online. 

 

Fill me in if there's anything else that you want about updating a bank. As always, you can always count on us to help you if you have any other concerns.

rasmaninottawa
Level 1

Why will my Quickbooks Account not update my banking information?

We use Royal Bank and our login requires an additional security question be answered, there are 3 that come up at random. Would these prevent QP from accessing transactions, and if so, how is QB able to get the current balance but NOT get transactions?

MichelleBh
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Thanks for the quick reply and for providing the banks name, @rasmaninottawa

 

I'll share some information and troubleshooting steps about your Royal Bank transactions that didn't update in QuickBooks Online (QBO). 

 

I've checked our reports, and it seems that there isn't an open investigation with your specific bank. Sometimes, a browser full of cache and temp files can cause missing transactions even if the balance is correct. With this, I'd suggest doing a fundamental troubleshooting action.

 

To start, access your account via incognito. This browse won't gather any browsing history. From there, re-check the bank transactions if it's already showing up. If that works, please go back to your regular browsers, then clear the cache to sweep the slate. You can also use other supported browsers as an alternative. 

 

If the issue persists, I'd recommend re-entering your bank account sign-in information in QBO to refresh the connection. Also, to ensure the credentials wouldn't prevent from accessing the transactions. 

 

Here's how: 

 

  1. Go to the Banking tab on the left side. 
  2. Choose your bank account, then hit the Edit sign-in info field.

 

       3. Re-enter your bank's credentials. 

       4. Hit Save and connect

       5. Re-tap the Update button on the right pane. 

 

Once you've already seen the recent data, you can now categorize it to avoid duplicates. You can refer to the articles presented by my colleague above. 

 

I've also added articles about balancing accounts, accessing financial reports, and other relevant topics. 

 

 

Let me know how the troubleshooting goes by leaving a reply below. I'm here to help you with this matter. Keep safe. 

Fiat Lux - ASIA
Level 15

Why will my Quickbooks Account not update my banking information?

@rasmaninottawa 

If your bank supports SlickConnect, utilize the trial period of it to isolate the issue.  https://www.moneythumb.com/?ref=110

 

 

rasmaninottawa
Level 1

Why will my Quickbooks Account not update my banking information?

I have tried all of those things and nothing works to get the most recent transaction(s) loaded into QB, I have to wait a few days. Despite the fact that QB has the correct balance "in the bank". The different between the QB balance and the bank balance is the transaction that  has not yet transferred from the bank to QB. QB clearly is able to access the bank account because it gets the current balance. It simply is not retrieving the transactions.

MaryAnn_E
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Hi there, @rasmaninottawa.

 

 

You can download and import your transactions using the WebConnect feature. This feature allows you to upload transactions for more than 90 days.

 Step 1: Pick a date range:

 

  1. In QuickBooks, go to Accounting, then select Chart of Accounts.
  2. Find the bank or credit card account you want to upload more transactions into. Then select View register. 
  3. Scroll to the bottom of the list.
  4. Write down the date of the oldest transaction. In many cases, the oldest transaction is the opening balance.

Step 2: Download transactions from your bank:

 

  1. Sign in to your bank or credit card’s website.
  2. Follow your bank’s instructions for how to download transactions to your computer. Some banks call this WebConnect.

For other recommended steps, check out this article: Manually upload transactions into QuickBooks Online.

 

You might find the following articles helpful about adding and matching transactions in QuickBooks Online: 

 

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day.

fun4suz13
Level 2

Why will my Quickbooks Account not update my banking information?

I am having the exact same problem!

MarsStephanieL
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Hi there, @fun4suz13.

 

I'm here to help you with get back on track with updating your bank transactions in QuickBooks Online. Before that, I'd like to know if you've encountered any error messages when trying to update it manually? If you haven't tried it yet, I can show you the way.

 

Here's how to update your bank feeds manually:

 

Go to the Transactions menu and select Banking.

Click on the Update button to refresh the connection of your bank feeds between QuickBooks Online and your Bank.

 

Now, you can check if you've seen any new transactions. If there are no transactions that was added, you may want to consider updating your bank's sign in info in QuickBooks. Simply locate the tile that has your Bank's name and click on Edit sign in info. This is how it looks like:

 

If you didn't make any changes with your bank credentials, you may contact our Customer Care Team to verify if this is a bank issue. You can contact them by clicking ? Help button and entering your concern. Then, choose to speak to a human. Also, you may want to check the support hours to see the most convenient time for you to ask live support.

 

To know more details on how to fix bank issues, you can check out this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

I'll be here if you have other questions. Let me know in the comment section. Have a good one.

fun4suz13
Level 2

Why will my Quickbooks Account not update my banking information?

I have tried all of the suggestions to get my Credit Card account to update but none have worked.

I have 4 accounts with the same bank (Capital One 360) 3 of the 4 are updating but the Visa account stopped updating about 2 weeks ago. I have been doing manual downloads to get the current transactions since the account won’t update.  
The account says it is connected.  When I try to update the bank info I can’t see the info because the account is connected.  I have copied the url and it is correct and I can log in outside of QBO.

i’ve run out of things to try & don’t understand why this one account stopped updating when the 3 other accounts from the same bank will update.

Adrian_A
Moderator

Why will my Quickbooks Account not update my banking information?

I appreciate all the steps you've done to fix this issue, fun4suz13.

 

At this time, I'd recommend reaching out to our Phone Support team. One of our agents there can do a screen-share with you and verify what causes the bank account to not update.

 

From there, they can also let our engineers know about it and they can open an investigation. Here's how to contact them:

 

  1. Click the ? Help button.
  2. In the Assistant tab, click the Talk to a human hyperlink.
  3. Enter, Capital One 360 is not updating.
  4. Select I still need a human.
  5. Click Get help from a human.

 

Once everything's fine, you can categorize and match the transactions. I've added these links as your references:

 

 

I'll be around if there's anything that I can help. Keep safe!

hg2018
New Member

Why will my Quickbooks Account not update my banking information?

I am having the same problem not being able to download banking transactions.  I get an error 355.  Any help ?

ZackE
QuickBooks Team

Why will my Quickbooks Account not update my banking information?

Thanks for joining the Community, hg2018.
 

When encountering bank error 355, you'll want to perform some troubleshooting. You can find detailed steps in MorganB's post.
 

If you perform each of our recommended processes and you're still unable to download your transactions, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while signed in.
 

Here's how:

  1. Click the Help (?) icon.
  2. Choose Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have a lovely Monday!

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