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Active Member

Why won't my bank accounts update?

Experienced Member

Re: Why won't my bank accounts update?

Mine gives trouble when I access QBO via Safari.  If I use Firefox, they update fine.  QBO does not play well with Safari.

QuickBooks Team

Re: Why won't my bank accounts update?

Hello @artballard,


Thanks for joining here in the Community. Rest assured that you'll be able to update your bank account today.


The banking page won't update if the connection between your bank and QuickBooks Online is interrupted. Let's start with updating your bank account manually. 


Here's how:

1. On the left pane, select Banking.
2. On the Banking page, select Update.
3.  If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue Update.


If the issue persists after running manually update, I suggest reading this article will help you fixing online banking errors: Fix Online Banking Errors in QuickBooks Online.


By doing these steps, you can smoothly update your account in QBO. You can also call our Customer Care team for assistance. They can run a screen sharing session to check what's causing this and help you further.
Here's how you can reach them:

1. Log in to your QuickBooks Online account.
2. Click Help at the upper right corner.

3. Click Contact us.
4. Click on the green button that says Get a callback.
5. Fill in all the necessary information (First Name, Last Name, Email Address, and Phone Number.
6. Click Confirm my call.


Please leave your comment in reply button below if you need further assistance. We are always here to help. Have a good day!