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a1roadworks
Level 1

Why would quickbooks show payroll direct deposit processed, but hasn't been deducted from bank account or deposited in employee bank account?

I received the email from QB confirming our payroll direct depost, and when I look at QB account it shows DD as status for paycheck and processed, but the direct deposit is not showing at the bank. It has not been drafted from business account, or deposited into employee's account.
4 Comments 4
mlissjames
Level 1

Why would quickbooks show payroll direct deposit processed, but hasn't been deducted from bank account or deposited in employee bank account?

I am having the same issue this morning as well as several of my clients.  I've been on hold with QuickBooks for an hour already.  Have you had any luck with getting a response from QuickBooks?

TSG girl
Level 1

Why would quickbooks show payroll direct deposit processed, but hasn't been deducted from bank account or deposited in employee bank account?

I am having the same problem. I can't get through to anyone to find out what is happening. 

userbari
Level 1

Why would quickbooks show payroll direct deposit processed, but hasn't been deducted from bank account or deposited in employee bank account?

Spoke via text to a rep. Says engineering has the issue, NOT to cancel the deposits and that it "could" still happen today. They have technically till 5 to get it in. 

TirzahC
Level 7

Why would quickbooks show payroll direct deposit processed, but hasn't been deducted from bank account or deposited in employee bank account?

Hello ,userbari.

 

Thank you for reporting this in the community. There was an issue this morning (April 30th) that prevented some direct deposits from being processed as normal. The good news is, this has now been resolved and we expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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