cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Why you need to suddenly get the bank verification code every time you push Update accounts for Huntington Bank?

 
7 Comments
Frequent Explorer *

Re: Why you need to suddenly get the bank verification code every time you push Update accounts for Huntington Bank?

I'm having this issue as well, and even when I enter the verification code it's not downloading my transactions, just my balance. It started yesterday. When I hit update it just takes me back to the point where I need to reconnect my account. Very frustrating.

Not applicable

Re: Why you need to suddenly get the bank verification code every time you push Update accounts for Huntington Bank?

Exactly what I am seeing. Hope someone is aware of this at Intuit and Huntington. 

Frequent Explorer *

Re: Why you need to suddenly get the bank verification code every time you push Update accounts for Huntington Bank?

I did find this thread, but the steps listed in it didn't work for me: 

 

https://quickbooks.intuit.com/community/Banking/My-Huntington-Commercial-checking-account-will-not-c...

Moderator

Re: Why you need to suddenly get the bank verification code every time you push Update accounts f...

Hi there, @jake1.


I have checked this on my end, presently our engineers are now working on a fix.

 

As a workaround make sure to comply with the verification requirements sent to you to download transactions.

 

I recommend contacting our QuickBooks Support Team so they can add you as one of the affected users. They will notify you as well for any updates through email once the information is available.

 

Here's how:

  1. Click Help (?).
  2. Click Contact us.
  3. Enter a short description of your concern.
  4. Then, click Let's Talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

I assure you to keep an update on it. 

Frequent Explorer *

Re: Why you need to suddenly get the bank verification code every time you push Update accounts f...

Thank you for the update, but on another thread I saw a similar post stating the engineering team was working on this issue, but that was back in March. I cannot wait months for this to be resolved. Is there an ETA on this issue?

 

QuickBooks Team

Re: Why you need to suddenly get the bank verification code every time you push Update accounts f...

Hi, @monicab.

 

Allow me to step in and share some additional update about the bank verification issue in QuickBooks Online (QBO). 

 

This issue has been already resolved. However, since there are still some customers who encounter the same problem, our engineers re-open the investigation to dig deeper as to what's causing the issue to reoccur.

 

As of now, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

Here's how to contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

For additional reference, you may want to check this article on how to manually update bank accounts

 

I appreciate your patience as we work through this. . If there's anything else I can do for you, please let me know. I'll be around to help you out. 

Not applicable

Re: Why you need to suddenly get the bank verification code every time you push Update accounts f...

It looks is just started to work again.

Need to get in touch?

Contact us