Whyy does QB say that my bank's website is down for maintenance when it is not down at all? I can't connect QB to my bank account any longer.

Try opening your QBSE account on any private/incognito browser.

Hello, senecacummings.  

Let's perform some troubleshooting steps to get rid of the error message. It's possible that the browser stores frequently accessed data, thus causing websites, like QuickBooks Self-Employed (QBSE), to act weirdly. Let's try logging into your QBSE account using the private browser.

Here's how:

• Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
• Press Command + Shift + N for Safari. 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

If they get the same result while using a private browser, I recommend switching to a different one.  

To learn more about Schedule C categories and how to categorize transactions in QuickBooks, you can read these articles:

 Intuit

• Categorize transactions in QuickBooks Self-Employed
• Expense and Schedule C categories

Also, you can refer to this article to see different information on how QuickBooks Self-Employed tracks your business income and taxes: QuickBooks Self-Employed Overview.

Let me know if you have other questions with QBSE. I’ll be around to listen and help you. Have a good one and keep safe!

I don't think you understood my question.  I'm not having trouble logging in to QBSE.  The problem I'm having is with syncing my QBSE to my bank account.  The error messages says my bank website is down for maintenance when it isn't.  Error message (105).  Again, my bank website is working fine, but Quickbooks won't connect to my bank account, and hasn't shown my bank transactions since November. 

I don't think you understood my question.  I'm not having trouble logging in to QBSE.  I'm having trouble syncing my bank accounts with QBSE.  QBSE hasn't shown my bank transactions since November.  The error message I get says my bank account website is down for maintenance (105), but it isn't down at all, and is working just fine.  The problem is with QBSE not connecting to my bank.

This doesn't solve my problem  QBSE won't sync with my bank account, and is giving me an error message saying my bank's website is down (105).  My bank website is working fine, it's Quickbooks that is having the problem connecting to my bank and showing my transactions. 

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@senecacummings wrote:

I don't think you understood my question.  I'm not having trouble logging in to QBSE.  

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@senecacummings 

Many errors/problems are affected by the browser. The basic troubleshoot is to open your QBSE account on any private/incognito browser and try running bank feed.

Your basic troubleshooting suggestion is not fixing my problem.  What else can be done to fix the problem syncing my bank accounts to QBSE?  

Signing in with a prívate browser isn’t solving my problem!  Any other ideas?  

I appreciate the efforts you've made to fix this, senecacummings.

Bank error 105 usually signifies an issue on your bank's end. It's possible that their website is down for maintenance or is experiencing server troubles.

Have you tried to look for any messages, notifications, or alerts while you're still logged in to your bank website?

If there are challenges, some banks require time to resolve them. If it has been 48 hours and you are still experiencing problems connecting to your bank, you can contact our Support team. They have the capabilities to check and open a ticket to look into what's causing the issue.

Here's how:

1. Click the Assistant from the top bar.
2. Type in your issue or concern.
3. Select Talk to a human.
4. You may be prompted to enter your issue again, after that choose I still need a human.
5. Select your preferred support method either Message an agent or Get a callback.

Support hours are from Monday to Friday from 6 AM to 6 PM PT.

In the meantime, you can manually import CSV files into your QuickBooks Self-Employed account by downloading them from your bank's website. Check out this article for more details: Manually import transactions into QuickBooks Self-Employed.

You can also read the materials listed below to ensure that your transaction is in the right line of the Schedule C report:

• Categorize transactions in QuickBooks Self-Employed
• Expense and Schedule C categories

Feel free to add any details if you need further assistance with banking. We're always here to help you.

@senecacummings 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

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