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chrisdl
Level 1

Will you cancel my account please. How about some confirmation?

 
5 Comments 5
Michael K
Moderator

Will you cancel my account please. How about some confirmation?

Hey there, @chrisdl. Thanks for joining the Community.

 

I'm here to help. Canceling your QuickBooks Online account is super easy. Check it out:

 

  1. Sign in to QuickBooks Online as an admin user. Note: If you can't sign in, you should reset your password
  2. Go to Settings ⚙ and select Account and Settings.
  3. Select the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel subscription  or Cancel Trial.
  5. Follow the steps on the screen to cancel your subscription.

 

If you'd prefer to have one of our Support Members cancel your subscription, you can follow the steps outlined below by Glinette.  

 

Please let me know if there's anything else I can do to be of assistance. Have a great week ahead!

 

[edited by Moderator]

chrisdl
Level 1

Will you cancel my account please. How about some confirmation?

We have a real mess here.

In checking my records for 2019, you have been double charging me FOR THE ENTIRE YEAR!!!!!!!!!

i HAVEN'T LOOKED PAST THAT YET BUT I WILL!!!!

I HAVEN'T EVEN USED YOUR SERVICES FOR A NUMBER OF YEARS!!!!

 

I AM NOT GOING TO WAIT OVER AN HOUR ON HOLD TO TALK TO YOU!!!!!

YOU CALL ME!!!!!! MAKE IT SOON!!!!

 

 

CHRIS LLOYD

ULTIMATE ADDITIONS

[removed]

chrisdl
Level 1

Will you cancel my account please. How about some confirmation?

YOU NEED TO CALL ME ABOUT DOUBLE CHARGES SINCE MARCH OF 2018.

THIS NEEDS TO BE RESOLVED NOW!

 

CHRIS LLOYD

ULTIMATE ADDITIONS

[removed]

chrisdl
Level 1

Will you cancel my account please. How about some confirmation?

YOU NEED TO CONTACT ME ABOUT YOUR DOUBLE CHARGES SINCE MARCH 2018

 

CHRIS LLOYD

ULTIMATE ADDITIONS

[removed]

GlinetteC
Moderator

Will you cancel my account please. How about some confirmation?

It's not easy to be in that situation, CHRIS.

 

I appreciate your efforts in reaching out here for assistance. 

 

We can check your billing subscription history by visiting camps.intuit.com. From there, you can log in to your account and can manage your QuickBooks subscription.

 

I'd also suggest contacting our phone support team. They can assist you further with your concern about the double charges, they have necessary tools like screen-sharing to look into your account and determine where the charges coming from. 

 

Here's how to contact them:

  1. Select the Help icon.
  2. Click the Contact us link.
  3. Enter double charges as your concern, then click Let's talk.
  4. Choose to Get a callback.

You may also consider that we are currently experiencing high call and chat volume due to tax season. We'd like to ask your patience when it comes to getting in touch with them.

 

Your patience and understanding are much appreciated.

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