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BillOM
Level 1

Wrongly printed checks - what happens to the check number....

When I print checks and some are incorrectly printed, I select which checks need to be reprinted.  In the background, QuickBooks assigned check numbers to all the checks I just printed, including the ones that printed incorrectly.  Rightly, when I reprint the checks, QuickBooks assigns the next numbers to these checks.
 
My question is, when I look at the register, the checks I indicated did not print correctly are not listed.  Shouldn't they be and marked voided so that there is a record of the issue?  I cannot seem to locate any settings that will show these checks and the reason they are missing.

Solved
Best answer February 06, 2020

Best Answers
Catherine_B
QuickBooks Team

Wrongly printed checks - what happens to the check number....

I can help you locate the missing checks, BillOM. 

 

The Missing Checks report will help us identify if those checks were voided or deleted, duplicate transaction numbers within the account. The checks are listed in order according to the check number. 

 

Let me show you how to run the report:

  1. Go to the Reports menu and then choose Banking.
  2. Click Missing Checks
  3. Select the bank account.
  4. Click OK

The Audit Trail report lists the activities made to each transaction and any additions, deletions, or modifications that affects them. 

 

Here's how to pull that up:

  1. Go the Reports menu again.
  2. Choose Accountant & Taxes.
  3. Click Audit Trail.

Here's an article that you can check out  to help you manage your checks

 

Let me know if you need anything else. 

View solution in original post

8 Comments
AlexV
QuickBooks Team

Wrongly printed checks - what happens to the check number....

Hi BillOM!

 

When reprinting a check, you just need to open the check you've created and print it as usual. It won't be voided and will remain on your register.

 

Based on your post, it seems that you've voided and recreated it. We can run the missing checks report to locate the check you're looking for. 

  1. From the Reports menu, hover over to Banking and select Missing Checks.
  2. Select the account, then click OK.
  3. Make sure the dates are correct. Select Refresh.

Also, we can rebuild your company file to see if this is just a result of a damaged file. Please follow the detailed steps in this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Comment below if you have more questions I can help. I'll be here!

BillOM
Level 1

Wrongly printed checks - what happens to the check number....

How large of a video file can I post?  I can create a screen capture that shows each step I took the can show what happened.

JaneD
Moderator

Wrongly printed checks - what happens to the check number....

I've read your original post, BillOM.

 

When you've reprinted a check, QuickBooks will assign a number in sequence and the system will use the First Check Number field.

Check.PNG

In this case, you'll have to make sure the First Check Number field has the desired number. Otherwise, the check will print with the next new check number.

 

On another note, there isn't a file size limit that can be uploaded here. Just make sure that the video's URL is in public view and doesn't restrict any linked websites.

 

To attach the video's URL:

  1. Click on the Reply button.
  2. Select the Video icon and paste the URL.
  3. Make sure to click on Preview.

You can also attach some screenshots by clicking on the Camera icon.

 

You'll want to visit this link and check out our Community guidelines.

 

In case you want to use coarse and fine adjustments to align your checks, refer to this article: Align checks, invoices, and other forms for continuous-feed (dot matrix) printers.

 

Please let us know if you have any follow-up questions. We're here to help.

BillOM
Level 1

Wrongly printed checks - what happens to the check number....

The First Check Number was correct.  The three checks I had printed was on check stock but they were loaded in the printer upside down and those check numbers cannot be reused as they actual check with that number was messed up.  

 

Those three checks that printed upside down are not in the register as voided.  From what I am seeing there is no record of them anywhere.  Shouldn't there be an entry in the register for each check, with the cleared flag set, the amount back to zero, and the memo set to Voided - misprint or something similar?  


There is a gap in the check numbers and a year from now, no one is going to recall the reason there is a gap.

RenjolynC
QuickBooks Team

Wrongly printed checks - what happens to the check number....

I've got some steps that can show the information you need, BillOM.

 

You can run a QuickReport for the account where the checks are cleared. Please take note that if the checks were deleted, the information won't show up in the register.

 

Then, customize the report to include the memo and clear columns.

 

Here are the steps:

  1. Go to Company > Chart of Accounts.
  2. Right-click on the account you want to view, and select QuickReport.
  3. In the Account QuickReport page, click the Customize button.
  4. Under the Display tab in the Modify Report window, look for the Memo and Clr in the Columns field then select them.
  5. Click OK.
  6. When the checks are voided, you will see the work Void in the Memo column.

Please see this sample screenshot for a visual guide:

 

 

You can also check this article for reference: Understand reports.

 

Keep me posted if you need anything else. Thanks.

BillOM
Level 1

Wrongly printed checks - what happens to the check number....

Let me try again.  Here are the steps I took:

1. Clicked on Write Checks under the Banking section on the Home Page  ( I entered three checks)

2. Clicked Print Checks under the Banking section on the Home Page

3. The First Check Number is 7147 and all three checks are selected to print. Clicked OK

4. The Print Check dialog appears. Made sure the correct printer is selected
5. Insert blank checks in the printer  (in my case, they were loaded upside down)

6. Clicked the Print button

7. The checks printed and I got them out of the printer when I realized they were load upside down

8. In the Print Checks - Confirmation dialog, I select all three checks to reprint and clicked OK

9. The dialog closed and I must print them again.

10. Clicked Print Checks under the Banking section on the Home Page

11. The First Check Number is 7150 and all three checks are selected to print. Clicked OK. This is correct because the next available check I have to print on is 7150.

12. The Print Check dialog appears. Made sure the correct printer is selected
13. Insert blank checks in the printer  this time correctly

14. Clicked the Print button

15. The checks printed and I removed them from the printer.  They printed correctly.

16. I clicked the OK button on the Print Checks - Confirmation dialog and it closed.

17 Clicked Check Register under the Banking section on the Home Page

18. The three checks that did not print correctly in step 7,  7147, 7148, & 7149 are not listed in the Check Register.  They are not listed on the Report that @RenjolynC had me run. They are no where to be found. Check numbers 7150, 7151 & 7152 are correctly numbered as printed and in the check register.

 

What happened to checks 7147 - 7149?

 
 
Catherine_B
QuickBooks Team

Wrongly printed checks - what happens to the check number....

I can help you locate the missing checks, BillOM. 

 

The Missing Checks report will help us identify if those checks were voided or deleted, duplicate transaction numbers within the account. The checks are listed in order according to the check number. 

 

Let me show you how to run the report:

  1. Go to the Reports menu and then choose Banking.
  2. Click Missing Checks
  3. Select the bank account.
  4. Click OK

The Audit Trail report lists the activities made to each transaction and any additions, deletions, or modifications that affects them. 

 

Here's how to pull that up:

  1. Go the Reports menu again.
  2. Choose Accountant & Taxes.
  3. Click Audit Trail.

Here's an article that you can check out  to help you manage your checks

 

Let me know if you need anything else. 

View solution in original post

BillOM
Level 1

Wrongly printed checks - what happens to the check number....

The audit trail is exactly what I was looking for. The missing check report told me which checks are missing but no indication as to why.  Even though it's not spelled out in the audit trail, it is easy to ascertain what happened.  Thank you.

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