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Intuit

Cancel your Full Service Payroll

Learn how to cancel your QuickBooks Online Payroll Full Service, Core, Premium, or Elite or Intuit Online Payroll Full Service.

Is this really goodbye?

With Full Service Payroll, we do all the work for you, from paying employees to taking care of taxes. If you cancel, we'll no longer be able to:

  • Process your paychecks.
  • Pay and file your federal and state taxes.
  • Prepare W-2s, file them to correct agencies, and mail them to your employees.

Don’t have full service payroll? Use this link to see how to cancel your payroll service, Cancel Your QuickBooks Payroll Subscription.

Before you cancel your payroll

If you are requesting Year-End Filings and/or W-2s you are subject to fees for preparation of the filings as shown below.

  • Fee: $150.00

Fees are applicable to QuickBooks Online Payroll Full Service, Core, Premium, or Elite and Intuit Online Payroll Full Service product lines.

Cancel your payroll subscription

Cancel Intuit Full Service Payroll

  1. Log into your Intuit Online Payroll Full Service account.
  2. Go to the Account Setting tab, and select the Cancel link, located below the Payroll tracking section.
  3. Fill out the online cancelation form and select Submit.

Cancel QuickBooks Online Payroll Full Service, Core, Premium, or Elite

  1. Log into your QuickBooks Online account.
  2. In the top right, click on the Gear icon > Account and Settings > Billing & Subscriptions, and then select Cancel on the top right.
  3. Fill out the online cancelation form and select Submit.

If you need additional assistance, our Payroll experts will help you with canceling your subscription.

Here's how to contact us:

  1. Log into QuickBooks Online or Intuit Online Payroll Full Service.
  2. At the top right, select Help.
  3. In the Help pop-up, select Contact us.

What happens after you cancel

You'll receive an email confirmation once we have reviewed your cancelation request, and another when we have completed your cancelation.

If you don't receive the confirmation email within 3 business days, contact us.

What to do after you cancel

  • If you have any outstanding tax liabilities, be sure to leave your bank account open until we debit and pay those tax liabilities. These liabilities (including annual liabilities) will be paid at the time we process your cancelation form.
  • Export and save copies of your reports before you lose access to your payroll data.

What happens to your data after you cancel

You'll still have access to your payroll data after cancelation. After the end of the tax year you last processed payroll for, you'll continue to have access for 6 months. Be sure to export and save copies of your reports.

Need to cancel your QuickBooks Online instead? Get help here.

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