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ScrubtoShine
Level 1

Deposit Hold

So my customer paid for the service she recieved immediately after the job was done. That was on Tuesday of last week. I thought it was odd that the funds hadn't made it into my account. Apparently the funds are being held. 

WHY? How do I fix this issue?

 

1 Comment
jamespaul
QuickBooks Team

Deposit Hold

Hello, ScrubtoShine.

 

Ill give a brief overview on why the funds are held, and some details on how to resolve this. 

 

There are several reasons why the funds are being held. Usually, we review the funds to ensure they are processed properly and that there will be no risks involved. 

 

Normally, we will send you an email on how to resolve the issue. I recommend checking out your email inbox for the instructions. 

 

For more details about held customer payments, you'll wan to check this article: Understanding Payment Holds.

 

If you haven't received any emails or notifications, you'll want to contact our QuickBooks Payments support. They'll pull up your account securely, and check the details of hold then resolve it. 

 

Depending on what product you're using, you can check this article for the steps on how to reach them: Contact Payments or Point of Sale Support.

 

Need help taking care of your books like running reports, recording other transactions and such? You can check out the articles from the general topics page. Choose your QuickBooks platform under Select a product, then select your topic. 

 

I'll be around to help if you have other questions for your Payments account or your QucikBooks product. Just post here again and I'll get back to you. 

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