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A314
Level 2

How to check PPP loan status (QB Desktop)?

Does anyone know how to check one's PPP loan application status, or even if it has been received or is active? 

 

On QuickBooks Pro Desktop, there is only a generic message: "If you have submitted an application ..." with no way to confirm even that the application still exists.

66 Comments 66
Causha
Level 2

How to check PPP loan status (QB Desktop)?

I have the same question.

Anna S
QuickBooks Team

How to check PPP loan status (QB Desktop)?

Nice to have you here in the Community, @A314, and @Causha.

 

You can check your PPP loan application status by signing into QuickBooks and visiting the QuickBooks Capital dashboard. This will be the place where you'll find the notifications, updates, and any other information you may need about your Paycheck Protection Program loan. They'll also send you an email informing you of your loan status. You may find this article about the PPP loan helpful as well.

 

Feel free to reply below if you have any other questions. I'm always here to lend a helping hand.

A314
Level 2

How to check PPP loan status (QB Desktop)?

Hi Anna,

 

Thanks for your reply.  Is this solution for the Desktop product?  (I have 2019 QuickBooks Desktop Pro with Enhanced Payroll.)

 

If there is a QuickBooks Capital dashboard that I should be looking at, could walk me through how to get there?  Or if there is ANY way to check on the PPP status for Desktop users.

 

Thanks!

 

victoriaB19
Level 2

How to check PPP loan status (QB Desktop)?

I am having the same issue.  I have Quickbooks Desktop Accountant 2019 and can not locate Capital Dashboard within Quickbooks.  I completed the application process.

caldiving
Level 2

How to check PPP loan status (QB Desktop)?

Hi Anna (or any Intuit/QB person who can help), I too have 2019 desktop Premier Pro and cannot find ANY reference to PPP loan status via QB Capital.  I was told my package was submitted to a specific bank by name.  BUT now, the CHAT is gone and all I was told is we'll contact you...that is not acceptable.  I've got other banks that are willing to be proactive AND communicate with me.  I submitted (22apr) then was confirmed and assigned to the bank on 25apr.  NOW, no contact since.  The program is going to run out of money at some point.

 

There is no status or CHAT available.  This is not good.

caldiving
Level 2

How to check PPP loan status (QB Desktop)?

As follow-up, I tried calling the named bank and left a message the morning of the 28th; so far no call back...

Causha
Level 2

How to check PPP loan status (QB Desktop)?

Hi there is no QuickBooks capital Dashboard that I can see.  As stated before, can you provide screenshots or step by step instructions to pull this up.  Like the person above I have QuickBooks desktop with enhanced payroll.

Anna S
QuickBooks Team

How to check PPP loan status (QB Desktop)?

Hello all.

 

Allow me to provide some further information about checking your PPP loan status.

 

In QuickBooks Online, you can check the Capital tab that will allow you to keep track of your application. This is where Online users can check their loan status. However, QuickBooks Desktop users don't have the Capital Dashboard linked into their program yet, so this means you all will receive email updates upon your pending application. No additional information is needed at this time. 

 

I'm only a post away if you have any other questions. Take care.

JTHORNER
Level 1

How to check PPP loan status (QB Desktop)?

I'm very frustrated that as a QuickBooks Desktop customer who completed the QB Capital PPP application th the morning it was made available to me I cannot get any information beyond the generic "send us anything we asked for". How is it possible that you can't give even the most basic status like: "submitted to SBA" or "waiting for someone to look at it" or "we need more information>>".

 

I've been a decades long Intuit customer and am very frustrated.

Causha
Level 2

How to check PPP loan status (QB Desktop)?

I completely agree

victoriaB19
Level 2

How to check PPP loan status (QB Desktop)?

Frustrated as well.  I spoke with a QB representative today and was informed that the Capital Dashboard was removed from the Desktop users so that no new applications can be submitted. I was also informed that for desktop users there is no way to check the status of your application. Desktop users have to wait on an email which QB could not inform me on how long it will take. 

Nick_M
QuickBooks Team

How to check PPP loan status (QB Desktop)?

Hello, JTHORNER.

 

Thanks for stopping by the QuickBooks Community, because your PPP loan application is personalized to your business I sent you a private message, I look forward to talking to you about it there. 

 

Thanks and have a nice evening.

A314
Level 2

How to check PPP loan status (QB Desktop)?

Anna,

 

I appreciate your responding to the messages, and that you are only the messenger here and have no power to fix the system.

 

It seems that Intuit has completely abandoned the Desktop users.  I cannot believe there is NO way to get any information on any support channel.  This is not an acceptable outcome.

 

ToddM
Level 1

How to check PPP loan status (QB Desktop)?

For those of you using QuickBooks Desktop Pro (I use 2018) there is an icon on the home page for "New Business Loans". If you click on this icon it will take you to the QuickBooks Capital page. Once there you may click on the Live Chat in the lower right corner. I did so and she was able only to let me know that my application was completed and waiting to be submitted to the SBA. Once it is hopefully submitted prior to funds running out I will receive an email from Intuit letting me know that it has been submitted to the SBA. This is all of the information she was able to provide me with. 

 

I hope this helps anyone using the desktop version in obtaining the status of your application.

Smith Optometry
Level 1

How to check PPP loan status (QB Desktop)?

Thank you for the update.  As a 20 year QB user I share everyone’s frustration with the inability to get updates on application status.   Many users in my professional chat group have posted about receiving their PPP’s and it seems that the majority went through smaller banks where they could pick up the phone and speak to a live person for information and updates.  
The beauty of using QB was the ease of applying.  No pulling together of various documents or completing forms.  Perhaps that is why the lack of follow up is so disappointing.  One would think that the same technology that made it possible to streamline the application process would have a mechanism for checking the status of one’s application - at minimum whether it’s been submitted to SBA.  It is unacceptable to be told it has been processed and we’ll email you if more information is needed.  Has Intuit gotten so big they’ve lost touch with the users who came before QB Online?

Causha
Level 2

How to check PPP loan status (QB Desktop)?

My thoughts exactly

ZackE
QuickBooks Team

How to check PPP loan status (QB Desktop)?

Hey there, A314.
 

Yes, the information provided by my colleague Anna S is for all versions of QuickBooks. In QuickBooks Desktop, you can check the status of loan applications you submitted through Intuit by accessing the QuickBooks Capital dashboard. When you first applied for the loan inside of QuickBooks, you accessed our Capital feature to do so.
 

In the Desktop version, you can access QuickBooks Capital by going to the Employees drop-down in the top menu bar, and then to Payroll Center. From here, you'll see a Your PPP Loan section where you can check the status of your Paycheck Protection Program application.

You'll also receive email updates about the status of your application, so be sure to keep an eye on that as well.
 

Here's an article that provides further information about submitting the application and checking the status of it within QuickBooks once it's been submitted: Start your application for a Paycheck Protection Program loan within QuickBooks Capital
 

I'll be here to help if you have any additional questions. Enjoy the rest of your day!

A314
Level 2

How to check PPP loan status (QB Desktop)?

Hi Zack,

 

I appreciate your detailed instructions.  Here is what I see with QuickBooks Desktop Pro 2019 (Enhanced Payroll):

 

Employees > Payroll Center > Payroll Tab (on left-side pane):

 

"Payroll Protection Program

 

If you have submitted an application, your application is currently pending and no additional information is needed at this time.  We'll notify you via email when we have an update on your loan.  We are not currently accepting new applications at this time.

 

To apply on your own, view your PPP Average Monthly Payroll Cost Report.  View Report".

 

Zack, is this what you are referring to, or is there something else?  This is not providing any information about the status -- there isn't even any awareness that I have applied.

 

The article you linked seems to be out-of-date.  As far as I know, QuickBooks Capital is no longer accepting applications.

 

If you could clarify what is going wrong, I would definitely appreciate it.

 

Thanks,

Adam

 

 

 

 

Causha
Level 2

How to check PPP loan status (QB Desktop)?

This is exactly what I see as well 

caldiving
Level 2

How to check PPP loan status (QB Desktop)?

Hello fellow QB Pro Desktop users...on 22apr20 I submitted my application to QB Capital (QBC) and got the standard message "...got your app..."  On the 25th at 1131pm (PST), I'm in CA, I received an email and frantic call from QBC that I needed to "update my information inside my QBproDesktop software; so, I did.  I then got "confirmation tat I was submitted to a NJ bank (all on the 25th).  On the 26th I received 5-6 calls from unknown numbers (but was not near my phone and they did not leave a message).  Around 430pm (PST) I started a CHAT session via my QBproDesktop for the PPP.  I was told that yes, I had been submitted but could not get a copy of my application, nor a follow-up channel other than the chat.  Further, that they would send me an email with next steps...It was all very unsettling so, I applied with another vendor on 28apr, was submitted on the 29th, on the 30th, I was approved and received an SBA account number (approval for the loan); I signed the loan papers today and will have the money sometime next week.

 

Moral of the story ~

1) QBC needs to create a clear communications pipeline for ALL of their products

2) Don't put all of your eggs in one basket - go after another lender, there are many (it's a big list) and check with your personal and business banks to see if they're involved. 

 

Good luck to all.

 

Smith Optometry
Level 1

How to check PPP loan status (QB Desktop)?

No QB, this provides no application status update only the average monthly payroll cost report.   

Does anyone in this forum know anyone who’s gotten a PPP via the QB process?

QB, will you provide your loans/applications ratio to date?

 I have always been a true believer in this software and have enthusiastically recommended it since 1999.  The handling of this PPP situation continues to be a disappointment and a source of added stress.  I think I speak for many desktop users in and out of this group when I implore you to immediately provide better and more accessible information and communication. 

 

lg231
Level 1

How to check PPP loan status (QB Desktop)?

This is ridiculous that there is no info on the status of these loans. Should have dealt with my local bank.

 

Causha
Level 2

How to check PPP loan status (QB Desktop)?

Good morning, I need someone from Quickbooks to contact me.  I have tried emailing and calling you guys with no help whatsoever.  I applied for the PPP through a different channel because I was getting nowhere with you guys, they submitted my application and it was denied stating that I already received a PPP loan.  I have heard absolutely nothing from you guys and you were the only other people I have applied through.  I need to know what is going on.  

ZackE
QuickBooks Team

How to check PPP loan status (QB Desktop)?

Hello, A314. Thanks for the update.

You've found the correct screen. In the Payroll Center, on the Payroll tab, is where you can find the current application status. According to the message you saw, your app is currently pending. Once we have an update for you we'll send an email your way with the news. I'd definitely recommend keeping an eye on your inbox for any communication from Intuit in relation to your Paycheck Protection Program application.

I understand what you're saying, it's a generic message. However, you can rest assured that the information it provides is indeed accurate. You can follow up with what it's telling you by checking your email for correspondence from us. If you see no emails about it from us, then there ultimately isn't any news about your loan application yet.

You're correct, we're not accepting any new applications at the moment, but that article of our's is still a good overall resource about applying for a PPP loan through QuickBooks Capital, which yourself and others have already done. It was updated as recently as today, May 4th, 2020.

To make sure I'm getting you everything you need, I'm also sending a private message your way where we can discuss your application a bit further. I'll be looking forward to helping you there.

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