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Intuit

Recreate a missing e-payment in QuickBooks Desktop

Problem

After making an e-payment using an active QuckBooks Desktop Payroll subscription to E-Pay, a liability may still show as being owed in the Pay Scheduled Liabilities window. This can be caused by:

  • The e-payment liability check not posting to your register
  • Restoring a backup that was created prior to making the e-payment
  • Voiding an e-payment after it has already been transmitted to Intuit

Solution

Recreate the missing e-payment as a liability check:

  1. Create the liability check by setting up a custom (unscheduled) liability payment.
  2. After clicking View/Pay, select Check instead of E-payment so that the payment is recorded in QuickBooks Desktop and is not e-paid a second time.
  3. Clear the To be printed checkbox.
  4. Add a note to the No. field at the top of the check that this is an e-payment.

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