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Intuit
286 helpful votes

Enter and apply credit memos and delayed credits in QuickBooks Online

Learn when and how to give a credit memo or delayed credit to a customer.

Unsure whether to enter a Credit Memo or Delayed Credit? Here, we outline what makes these two different, and how you can apply them to your customer transactions.

If you need to record a customer refund instead, get more help here.

Enter an apply a credit memo

Step 1: Enter the credit memo

  1. Select New ⨁.
  2. Select Credit Memo.
  3. Fill out all required fields (including the customer name, date, products/service items, quantities, and amounts).
  4. Select Save and close.

Step 2: Apply the credit memo

  1. Select New ⨁.
  2. Select Receive Payment.
  3. Complete these fields as follows:
    • Customer Note: Make sure you choose the customer or project you selected in the invoice.
    • Date
    • Memo (optional)
    • Leave the fields Pymnt Method, Ref#, Deposit to, and Amount blank.
  4. Under Credits, select Credit Memo.
  5. Verify that the total to pay (if any) is correct after applying the Credit Memo.
  6. Select Save and close.

Enter and apply a delayed credit

Step 1: Enter the delayed credit

  1. Select New ⨁.
  2. Select Delayed Credit.
  3. Complete all the necessary fields (including the customer name, date, products/service items, quantities, and amounts).
  4. Select Save and close.

Step 2: Apply the delayed credit

  1. Select New ⨁.
  2. Select Invoice.
  3. Choose the appropriate customer and complete the necessary fields.

    Note: Available delayed credits are listed on the right pane of your invoice. If you don't see this, select the arrow next to the invoice balance.

  4. To add a delayed credit to the invoice, select Add.
  5. select Save and close.

Note: Adding a delayed credit to an existing invoice with a prior period date will change prior period balances.

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