The following is a troubleshooting guide for successful printing of paychecks, pay stubs, and payroll forms for customers that have an active Intuit Online Payroll or QuickBooks Online Payroll account. If you can view forms and/or paychecks but cannot print them, refer to the guide below for more information.
Note: Ensure that your printer is turned on. If you have multiple printers on your network, ensure that your desired printer is set as the default printer.
Delete cookies and temporary internet files
Select the correct paycheck types you are trying to print
Turn off pop-up blocker
Have Adobe Acrobat or Reader installed on your computer
Update Adobe Acrobat or Reader
Change the page scaling
Save paychecks or forms on your desktop, then print it from there
Try to print paychecks as an image (for Acrobat only)
Note that printing as an image may take slightly longer than usual.