Welcome to the community! Another user recently asked about 21802 on the Learn and Support Page and the moderator provided some useful information. QuickBooks also released a statement about what was rolled out with the update. Hopefully, this gives you some more insight as to why your employees weren't affected by the new wage limits.
Thanks James for your reply. But it really doesn't answer my question. I've double-checked everything which shows everything has been downloaded correctly. The update is there, subscription is up-to-date. Just don't understand why Alabama is not on the list to get updated Federal Tax rates. It is just mind-boggling to me. I'm going to question the Alabama Department of Revenue and see what they say. Could someone please check into this specifically. Thanks!
Glad to hear everything was set up - I wanted to provide the info just in case there was a potential issue.
I did a quick search and can't seem to find much, an article about Illinois and Alaska, but not Alabama. Now I too wonder. The only thing I found was an NPR broadcast on Alabama Public Radio about the broader Tax Overhaul, but it doesn't address Alabama specifically (might still be an interesting - and short - listen).
Let me know what you find out from DoR, I'd love to know.