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Anonymous
Not applicable

ACH for customers

I use another ACH app because QBonline doesn't allow me, the business owner, to submit ACH information for my customer.  I have multiple customers that prefer to make monthly payments.  They don't want to go in each month to enter the payment, they want to call me to set-up payments and I do the work.  Why doesn't QBonline allow us, the business owner, to set up those payment for the customer?  Now, I have to use both QB online to accept ACH and the other app for the customers who prefer I do the work and collect the $ from them. 

10 Comments 10
lynda
Community Champion

ACH for customers

The ACH is not for recurring same amount transactions.  You have to do it via credit card transaction and it is something you can set up.  I agree with you, it would be nice to have recurring ACH.

Anonymous
Not applicable

ACH for customers

Hey @Anonymous, 

 

As @lynda mentioned, it's possible to set up recurring credit card payments via sales receipts, but unfortunately not with ACH payments. 

dohigley
Level 3

ACH for customers

I had a horrible experience with ACH.   It's been 7 days since the payment was made and I am still "3 or 4 days" from being paid by QB.  They also needed to see the invoice and other info (which were all generated by QB, by the way) and that was last week.  Follow-up calls were to understand the business but they seem clueless.  Each call concludes with, "that's all we need and we'll get this processed", only to get another call and no funds. 

Anonymous
Not applicable

ACH for customers

Hey @dohigley,

 

Wanted to follow up with your post, did the ACH payments go through successfully? 

HeatherS
Level 1

ACH for customers

following.  I am looking for the ach app I need to sync because I can't use the QB version either.

Anonymous
Not applicable

ACH for customers

Hey @HeatherS,

 

Are you looking to use ACH as a recurring function like the op @Anonymous? Or did you need it to serve a different function? If you have merchant services enabled, you should be able to accept ACH payments from customers, though it sometimes takes a few days for payments to clear the bank. 

dohigley
Level 3

ACH for customers

Apparently, it's not compliant for broker-dealers.  But that actually depends on who you speak to - only adding more confusion.  Just like to reiterate, you added the button to our billing - we didn't add it - and then the drama only unfolded when someone decided to use it.  Otherwise we never would have known.  Again, CANNOT recommend this service because i) it takes long and ii) created a hassle after the fact.

Anonymous
Not applicable

ACH for customers

I want to be able to accept auto ACH each month for the same amount for specific customers without having to enter the information myself each month.  AND, have it automatically apply to the open/correct invoice. 

Anonymous
Not applicable

ACH for customers

yes....we do not accept credit cards because of all the fees involved. We are a small business and every penny helps. I don't want to pass on the 'convenience fee' to the customer if they chose to use credit card as payment. 

Anonymous
Not applicable

ACH for customers

Correct.....but our monthly monitoring fee is as low as only $25 per month.  Add on the 'convenience' fee and other fees associated with using a credit card then it's just not worth it to neither us or the customer. We do not accept credit cards because of all the fees involved. 

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