Welcome to the Community, @SC49. I'm here to help ensure you're able to see your client's business performance and trends.
QuickBooks uses a cache to load files. When it gets full, there's a tendency you'll encounter an unexpected behavior like this.
To help us determine a browser-related issue, I'd recommend you use an incognito or a private browser. Here's how:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to see it, go back to your main browser and follow the steps to clear its cache and cookies. If the issue persists, try using another supported browser.
Check out this article for additional insights about Business Performance Dashboard.
For future reference, read through this article: Manage your clients with the Client dashboard. It also includes answers to frequently asked questions about your client's company file.
Let me know if you need anything else. We're always delighted to assist.
