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Q-BisApain
Level 2

Can we use Shipping Manger without ShipEngine and can we use the shipment instead of the invoice?

QuickBooks ShipEngine Team:

I have found several things that need to be changed in your new manager to make it useful:

1. When you pass the shipping address to the engine, you need to format the Phone Number to your form, not make the user update all customer addresses to remove the characters that make it readable. This should be simple for a programmer.  i.e.   (212) 555-1212 to 2125551212  
I have thousands of phone numbers in my customer list to repair to use this app.

2. Add the ability to select a Commercial OR Residential Address that you then PASS to the carrier. 
UPS charges Extra to Fix this error per package!!

3. Add the ability to add a Handling surcharge shipment, we usually add the S/H to the invoice and your system only does the S and then passes it to the invoice.

 

4. Remove the Copyright symbol from the pull down window of the Select Services tab and organize them by some type of structure, i.e. Cheapest to most expensive, like you do in Compare Rate tab. Remove the services that are not from the Select Carrier pull down. i.e. if you select UPS, remove everyone else.
The Copyright Symbol does not allow you to search the box for what you want. Everyone knows UPS belongs to UPS you do not need to state it on every item. 
If you are scared of the lawyers, put it on the window somewhere out of the way!

I really feel this is a half baked app, made by people who do not use or understand the product.

 

Kevin

Rusimyhr
QuickBooks Team

Can we use Shipping Manger without ShipEngine and can we use the shipment instead of the invoice?

Hi there, Kevin. I can certainly see how manual data corrections and unexpected carrier surcharges create significant friction in your workflow. It is clear from your detailed breakdown that the current automation isn't meeting your specific shipping requirements.
 
To streamline your shipping workflow and ensure these requirements are reviewed by our development team, please submit a request to our Product Engineers:
 
  1. Click on the Help menu.
  2. Select the Send Feedback Online option.
  3. Choose the Product Suggestion option. A pop-up window displays.
  4. Enter your feedback suggestion.
  5. Once done, click the Send Feedback button.
 
Please keep us informed if you have any further questions or concerns.
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