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Pally1
Level 1

Change email client in QB POSV10

I've been using QB POS v10 for years and only use Outlook for this one program and would like to change it to a different email client but cannot find a way to do that, The client I use is the default Windows

3 Comments 3
Jen_D
Moderator

Change email client in QB POSV10

It's good to see you here, @Pally1,

 

If you're referring to e-mailing Point of Sale documents to your vendors and customers, all documents are mailed using the same basic procedure. POS automatically launches your default Windows e-mail client, creates the e-mail, and attaches the document in PDF format.

 

This is a default setting in QB POS and is currently uneditable within the program. To verify or change your default Windows e-mail client, open Internet Explorer and select Tools then Internet Options. Once done, select the Programs tabbed page.

 

Your current e-mail client program is listed in the E-mail field. If you would like to change the e-mail client used by Point of Sale (and all other Windows programs), select a different e-mail program from the drop-down list of installed e-mail programs and then select Apply.

 

For additional help and guidance, you can contact our Support Team. See this link to get a support representative: Contact Payments or Point of Sale Support

 

Let me know if you need further help with this. I'll be right here if you need any help with your POS software. Have a nice day!

Pally1
Level 1

Change email client in QB POSV10

Thanks for the reply!! Unfortunately my preferred Cox acct is the only one for IE/Edge listed however the V10POS selects Outlook still~

Jen_D
Moderator

Change email client in QB POSV10

Thanks for posting here again, @Pally1,

 

I want to make sure this is sorted out for you immediately. To verify if we can update the current email assigned to your POS account, I highly recommend getting in touch with our Technical Support Team.

 

They can initiate a viewing session on your PC and help you further with POS email set up. I'll be attaching again our updated contact link for POS: Contact Payments or Point of Sale Support

 

Kindly update me with the result after contacting our POS Team. I want to make sure this is taken care of for you. Have a good one!

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