Update (11.16.18, 3:20 PM MST): This issue is now resolved for all impacted customers, including historical transactions.
Update (11.15.18, 5:18 PM MST): Our engineers are reporting that this issue is now stable. The issue is resolved for new transactions; historical transactions may take up to two days to appear. We will update this again when the status changes. Please check out the QuickBooks Status Page (http://status.quickbooks.intuit.com) for updates.
Error Message: “Something’s not quite right....”
Have you recently noticed an error message, similar to the image below, when attempting to sync and review your PayPal transactions? No need to worry.
We are aware of the issue and are actively working on a fix. While this issue has caused an error message to appear, the connection between your PayPal and QuickBooks Online account is simply paused until we are able to implement the fix and allow transactions to continue to sync.
Thank you for your patience.
-The QuickBooks Online Apps Team
Solved! Go to Solution.
This issue has caused a delay for 15 days. ? Very very frustrated and now more behind in my accounting. Very Unhappy and concerned. Thinking that since it's coming the end of my fiscal year I will start with a new accounting software.
Hello there everyone.
Thanks for reaching out to us here in the Community. I've checked with our Support Team to see if there are any updates for the ongoing issues on the connection between QuickBooks Online and PayPal, and there are no updates yet.
In the meantime, I'd highly suggest contacting our Support Team and provide this investigation number INV-22450 so they can add your company details to the list of affected users. By doing this, we will be able to send you an email notification once an update is available. I'll also update this post as soon as I get a message from them that this has been fixed. You can reach them through this link: Get help with QuickBooks Online.
Thanks for your understanding and patience as we are doing our best to get this fixed. Please don't hesitate to leave a comment if you have additional questions or I can be of any assistance. I'm always here to help.
NOW, we are unable to e-mail Invoices and Reminders to our Customers :-( They are now marked "Undelivered" or we you try to send a batch, a box pops up saying "0 out of 8 sent". Always worked in the past, just started getting this issue about 4-5 days ago.....what's up?
Thanks for dropping by the Community, @TURMMECH.
It's sad for us to know that you'd like to switch to another software. If you wish to be refunded for your subscription, you can contact our Phone Support Team to discuss this matter. They have the tools that can pull up your account in a secure environment which we are unable to do in this public forum.
You can reach them through this link: Get help with QuickBooks Online.
Just in case you need it, you may visit this article that tackles how to cancel QuickBooks subscription: How to cancel your subscription.
Please let me know how it goes by leaving a comment below. I'd be glad to answer should you have additional questions. Take care always!
Same issue here. The PayPal connection had worked perfectly then this error message. I contacted support to remedy the issue and we removed the PayPal connection (left the data) and then attempted to connect again. At the "we need your approval" screen, after pressing the button for the approval process to start, I see the 'wait' circle, no move to the next step.
This PayPal issue caused a problem with the iOS app for Quickbooks as I found out. For several days the iPhone app would open then immediately terminate. After removal of the PayPal connection, the iPhone app now works again.
Updated (11.15.18, 5:18 PM MST): Our engineers are reporting that this issue is now stable. The issue is resolved for new transactions; historical transactions may take up to two days to appear. We will update this again when the status changes. Please check out the QuickBooks Status Page (http://status.quickbooks.intuit.com) for updates.
On Monday, Nov 12, 2018, I was on the telephone for almost 2 hours with a first level tech regarding my Paypal bank feed. She had no idea what was wrong, nor how to help me. Finally, she said she escalated my case. I've NEVER heard back from anyone and still, today, regardless of this so called "fix" I am still unable to receive my Paypal bank feed. On top of this, the customer support hours are ridiculously late in the day for those of us on the east coast. We are in full swing by the time the 6 AM pacific time finally rolls around. For businesses with multiple employees, calling Intuit in the middle of a business morning and being stuck on the telephone for 2 hours with an Intuit tech who is clueless as to how to help may not be problematic. But for a small, sole proprietor business, we don't have time to waste as such. So, yeah, I am going to have to call again, and waste precious time trying to get this situation resolved. Any chance getting a tech who actually understands bank feeds?
Hello there, @INSPECTPR.
I'm here to help get this taken care of, but I have some questions about your concern first.
Are you getting a specific error message? If so, may I know what error you're having? Just to make sure that I can provide the best resolution. You may leave a comment below to add more details of your concern.
In the meantime, you can check out this article that tackles fixing banking errors in QuickBooks Online (QBO): Manually update account to fix banking errors in QuickBooks Online.
I'll be on the lookout for your reply. Take care always!
This issue is NOT resolved by even a long shot. Yeah, after a VERY long time, I was finally able to reconnect to Paypal, but the MESS! I only recenty finished cleaning up the accounting mess. And for what? Only for this problem to start all over again. Today makes 6 new days I cannot get my Paypal bankfeed and calling QBO is a waste of time....has been through thise entire nghtmare when it began in early November 2018.
Thanks for dropping by the Community, @KelleyBee.
We recently received a report about users like you getting the same error when connecting the Connect to PayPal App to QBO. Our product team is working diligently, and an open investigation is taking place to resolve the problem.
At this time, we don’t have a workaround for you to try. All customers having the same issue are advised to give our Customer Care Team a call to add their account to the list of affected users.
Please have our representative link your case number to INV-25185. An email notification will be sent to you once an update is received.
Here’s how to contact phone support:
1. Go to: Get help with QuickBooks Online.
2. Click the contact us link.
3. Select the Search for something else and type-in Customer Support.
4. Hit Search.
5. Scroll down and click Get Phone Number.
That should do it. Please let me know how it goes after contacting them. If you need anything else, leave a reply. I’ll be here to help. Looking forward to hearing from you soon. Thank you for your patience.
First, why must I call Customer Support ONCE AGAIN to tell them of this problem? Your profile on this forum states you are on the Quickbooks Team. Doesn't that mean Quickbooks knows I am having this problem, too? If others are having a problem, will not my problem be fixed when QBO fixes the problem? DO I actually have to "connect" my account with a customer support person to be included in the fix? You can rest assured I am no longer patient with QBO and the run around, complete lack of help received from customer service. Maybe Intuit needs to begin with training their "customer service" staff on how the software works. You would not believe to terrible service I've received.....or, maybe you actually know just how bad QBO support is, but can't voice it because, hey, Intuit is your employer, too.
Hello there, KelleyBee.
Allow me to step in for a moment and share some more insights.
Community is a public forum and the security of your account is our top priority. The reason why we let affected users call our phone support is to make sure your information is kept secure and private.
Phone support has access and tools in adding our customer's details to our notification list (INV-25325). Since you've already called, they'll reach you as soon as they have the updates about PayPal error.
I will also personally add a message or tag you in this thread if there are notifications.
Let me know if there's anything else I can help. You can leave a comment for me. Have a good one.
Hi there, @1cocorau.
Thank you for reaching out to the Community space. I can share some information why you're unable to connect to Paypal.
We currently have an open investigation for the PayPal bank connection not updating/missing transactions. To add your transactions in QuickBooks, you can manually upload them.
I'll show you how:
For more insights about uploading transactions, you can refer to this link. I'd also recommend reaching out to our phone agents to add your company credentials to our notification feature. Follow the steps below to get our phone directory.
You can also enroll to our Email Updates, 1cocorau. Thank you for your patience and understanding. Have a good one.
Hello thank you for your message. I was already on your phone support . they disconnected my Paypal account and now it does not connect anymore. We tried several times. I would really need my account again and it disappeared from the list of accounts since the gent made me delete it.
Thanks for getting back to us, 1cocorau.
Allow me to provide some additional information about connecting to PayPal account with QuickBooks Online (QBO).
I've checked the investigation status about this issue, and it's still in progress. Rest assured that our banking team are already investigating the root cause of this unexpected hitch and working to implement a solution.
While we're continuing to work on resolving this issue, you may want to consider the workaround provided by my colleague HoneyLynn_G to download the bank transaction from your bank website and import them into QBO. For additional reference, you can check this article on how to upload more than 90 days of bank transactions.
I also encourage you to get in touch back to our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue.
Here's how you can contact our live support:
We appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other concerns. I'll be around to help.
I'm not using the bank feed but I am using the Sync with PayPal App. Under Apps it still shows it's connected. It just totally stopped working last month. Any idea why?
Appreciate you posting your experience here in the Community, HFAS.
I'm here to help provide some updates about unable to connect to the PayPal app.
Our banking team is continuing to work on solving for this unexpected behavior and rest assured that updates will be sent to you once this gets resolved.
I appreciate your patience. Please know that you're always welcome to post if you have any other questions. Have a good day.