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Hi, Eliott. I can help you remove the convenience fee from your QuickBooks Online (QBO) invoices.
If you're referring to the processing fee charged by payment processors when customers pay invoices online using credit cards, debit cards, or other electronic payment methods, please note that this fee is non-negotiable and cannot be waived during payment processing.
However, if you're referring to the convenience fee charged as an additional line item on the invoice, we can simply remove the item by deleting it manually within the transaction. I can guide you on how:
- Sign into your QBO account.
- Go to the Sales menu and choose Invoices.
- Locate the invoice and open it.
- Under the Product or Service section, click the 3 dots and choose Delete.
If you have more than one invoice applied by the same convenience fee item, we can delete it from the Products & services to save time. Deleting it ensures it no longer appears on your invoices. Refer to the screenshot below for the visual process.
Refer to this article for more information: Add product and service items to QuickBooks Online.
You may also read this article in case your customer has overpaid you: Handle a customer credit or overpayment in QuickBooks Online. You have the option to apply the credit toward an invoice, issue a refund to the customer, or record the overpayment as a tip in QuickBooks.
Furthermore, have you heard about the QuickBooks Live Expert Assisted team? They offer specialized expertise and tailored advice specific to your needs, helping ensure your financial systems function seamlessly. I encourage you to connect with them and explore their services today. You'll be glad you did!
We're always available here in the Community to support you in enhancing your experience with the software and provide resolutions to your concerns. If you require additional assistance with managing your invoices or any other QuickBooks concern, never hesitate to comment below. We'd be happy to help.
